Report: #302548

Complaint Review: CashNetUSA

  • Submitted: Wed, January 23, 2008
  • Updated: Thu, May 07, 2009
  • Reported By: Richardson Texas
  • CashNetUSA
    P.O. Box 06230
    Chicago, Illinois
  • Phone: 888-801-9075
  • Web:
  • Category: Loans

CashNet USA, CashNetUSA Fraud, Extortion, and Fake Loans - the CashNetUSA way of doing business. Chicago Illinois

*Consumer Comment: My Call Today

*UPDATE Employee: Please contact us about the situation in question

Show customers why they should trust your business over your competitors...

I obtained a $400 loan from CashNetUSA in June of 2007 and I promptly paid it back. Months later, I receive an email out of the blue saying that my password had been successfully changed on their website.

I sent them a fax the same day I received the password change email. My fax stated that I had reason to believe that my personal information and account had been compromised, and I demanded that they destroy all of my personal information stored on their computer systems.

They responded nearly a month later, with a new claim that I somehow owed them $1,500 for a loan I approved a month earlier. I approved nothing, and I told them as much on the phone. The person I was talking to immediately blamed my wife, saying "Your wife must have taken out the loan without telling you". I hung up on that insulting employee and I called back, getting a different insulting employee. That same pattern has continued ever since.

Everyone I have spoken to at CashNetUSA has been insulting, rude, and some of them barely have command of any language. They leave me voicemails sounding as if they were victims of a stroke. They are often hard to understand, and when I can understand their speech, it is often laced with threats and insults. I have yet to speak to an intelligent person over there, and I expect that I never will. They all use the same threat, saying they will go into my bank account and take the money. I simply laugh at them and hang up. I closed that account the day they sent me a bogus bill for a $1,500 loan I never approved.

I'm convinced that the most likely explanation for my mysterious and unapproved loan is employee fraud. A CashNetUSA employee, or group of employees wanted some extra holiday cash so they took the cash and tried to stick me with the bill. Whether or not management had knowledge of, or condoned these activities remains to be seen.

They have been violating no less than 9 laws and statutes regarding fair debt collection. They have yet to send me a single piece of information about my supposed loan, they just keep verbally saying that I owe them money. They have been instructed to contact my attorney only, but they don't listen. I could sue them in small claims court and win quite easily, but I have something much bigger in mind.

I intend to file a very large and very public suit against this poor excuse of a company. Class action would be best, so speak up! Either way, solo or class-action, I will pursue these people until justice is served and everyone knows about their practices.

Their biggest mistake was blaming my wife. It's game-on now. I live in Texas and as they say around here: "Them's fightin words".

Richardson, Texas
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This report was posted on Ripoff Report on 01/23/2008 04:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

My Call Today

AUTHOR: Aaps - (U.S.A.)

Today i was contacted by this same company. The first thing they said to me when i answered the the phone was "Hello I'm calling to get your lawyers information on your court case that's going in today."

Of course I had no idea of what they're talking about and so the lady asked me if i'd like her to read some of the affidavit to me, I answered yes.

She named off a listing of things I'm being reported for, one of them being check fraud and then she rattled off some bank account number and asked me if i'm familiar with that number.

I asked her who it was that was supposedly suing me and she told me "", being very confused and very irritated for being accused of check fraud (knowing this is a VERY serious offense), I explained to her that i had never even heard of and therefor couldn't be getting sued by them.

Once she heard that she went into a frenzy of an attitude and as her voice got louder and more condescending, I figured it was time to end the conversation by hanging up the phone.

Once I got home, I researched, got their phone number and called them. As soon as i mentioned that i was "supposedly" being sued by them, they informed me that they get several calls a day by people saying the same thing and that i should Google reports on a scam about cashnetusa or cashnet500.

So here I am telling you what's happened to me today and that if you're going into a public dispute against them, count me in ....Nobody accuses me of ANYTHING without proof.
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#2 UPDATE Employee

Please contact us about the situation in question

AUTHOR: Cnu Qa - (U.S.A.)

Dear Chris, my name is Ryan and I am the Customer Experience manager at
CashNetUSA. We've earned our reputation as American's trusted specialty
finance providers by working hard to ensure each and every customer
complaint is addressed (even ones posted on web boards!). The situation
described above goes against all our "customer comes first" ideals and we
would be more than happy to investigate this matter for you in depth. Please
contact one of our supervisors in customer service (open 24 hours a day, 7
days a week) at 888-801-9075 so we can help you resolve this matter.

CashNetUSA is American's leading online specialty finance company.
CashNetUSA is a part of Cash America International, a publically traded
institution helping hard working Americans since 1983.
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