Report: #641611

Complaint Review: Casting360

  • Submitted: Fri, September 17, 2010
  • Updated: Fri, September 17, 2010
  • Reported By: Kaley — San Francisco California United States of America
  • Casting360
    1 Market Plaza Suite 1010 , San Francisco CA 94501
    San Francisco, California
    United States of America

Casting360 Casting360 Fined $45,000 for False Advertising, Misleading Ads and Consumer Fraud San Francisco, California

*Consumer Suggestion: 360 does not make '180' in behavior

*REBUTTAL Individual responds: Casting360 member review:

Show customers why they should trust your business over your competitors...

San Mateo County Consumer Protection authorities are warning aspiring actors around the nation to be extra careful when pursuing their dreams of stardom after they fined a South San Francisco talent agency Casting360 also known as Talent6 for breaking state laws.

The District Attorney's Office Consumer Protection Unit said it opened the investigation into the Casting360 and Talent6 websites, after about 200 would-be entertainers complained about the company to the Better Business Bureau.

The website links actors to potential auditions and charges them a fee upfront, then automatically charges them nearly $30 per month if they do not cancel, said Deputy District Attorney Chuck Finney. The site did not explain the contract to customers and in some cases advertised auditions that did not appear to exist, he said. The sites also used various employement sites advertising for actual jobs and then engaging in a "bait & switch" tactic.

The DA's office sued the company in San Mateo County Superior Court last month, claiming it violated two sections of state business and professions law that outline misrepresentation and unfair practices. Each violation comes with a $2,500 fine per victim.

Judge Stephen Hall issued a judgment Thursday in which the company will pay a $45,000 fine to the DA's office and its president will meet with Finney every four months for the next two years to discuss complaints against the company that consumers filed with authorities. The agency is also banned from advertising casting call opportunities "unless true" and from charging monthly fees without a customer's consent. In Many cases the company made it nearly impossible to cancel the service and double billed thousands of victims.

Finney said the company has paid back nearly everyone who complained. But his office was concerned the salespeople were working on commission and not divulging the full agreement to actors, or doing whatever they could to seal a sale. Casting360 and Talent6 Call Centers are located In Moldova, a former Soviet Bloc republic. The company maintains a small adminstrative presence in the USA.

"Would-be actors need to really make sure that they understand what the relationship is," with talent managers, Finney said. "Young people are so star-struck that they think there is just a great opportunity out there."

Attorneys for the company did not return calls for comment Friday. In the ruling, the company and its president, Igor Reiant, agreed to pay the fine and meet the judge's demands.

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This report was posted on Ripoff Report on 09/17/2010 02:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

360 does not make '180' in behavior

AUTHOR: fogeld1 - ()


I found a 1-800 # for Casting360 or Casting 360 on the internet while lookijng for employment. I am rebutting the statement to the person who claims they recieved various forms of media-related work: the person fails to specify how shortly after a specific job was obtained. This person is not 'one of us'.


I thought I was on the up-and-up on scams. I was wrong.


I agreed to the $1.98 fee and declined the other services the representative (also in broken english as other have described). Before I gave my information I clarified that I would only be charged $1.98 and after the 14 days membership trial I could cancel by "just calling up and cancelling?" Answer was: "Yes, Maam". (Later to find out it is 10 days).


After the 14 day 'free trial' I called and got busy signals. I e-mailed stating I was no longer interested in the membership. They replied that it could only be cancelled by a letter in the mail or fax (which I later discovered in agreement). I sent a certified letter by mail immediatly.


The next time I saw my credit card statement, I saw a charge for $34.98. When I called, a representative argued that I did not call within the time specified. It happenend to eb the person who signed me up. What are the chances? Bad sign.


I asked for her supervisor and spent 10 minuites on hold before I got a supervisor. This man spent 10 minutes telling me why I culd not be refunded. After I threatened to call my credit card and the Better Business Bureai, he immediatly changed his tone. He did give me the refund "not because it's the policy, but as the courtesy".


I thank him for the "courtesy" and hope others do not face 3 months+ of charges before they go through the same ordeal. These people made it extremely difficuly to get a refund. Anyone who does not threaten to call the BBB probably won't get a refund.


A few days after the refund my credit card became "compromised" after someone tried to purchase approx $700- products on from Great Britain! Hmmm...

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#2 REBUTTAL Individual responds

Casting360 member review:

AUTHOR: JCollins - ()

I was online the other day, and I was surprised that there are so many negative, and even abusive reviews and complaints.

Who cares where the call center is located if the casting calls and work are located in the US? When you call about your phone bill or get tech support, 90% of the time you are calling somewhere outside of the US anyway. Everyone outsources nowadays.

I saw the same complaint in about 10 different places. Clearly, someone posted the same thing over again trying to burn their reputation. It’s probably a competitor trying to beat Casting360. It’s not ethical, but it happens in business all the time.

It could also be a former member who didn’t read the Terms & Conditions and were surprised by the fees, and probably thought the film crew would come to their house and film them sitting on the couch in a new reality show. It’s easy to post a negative review when your not happy with something, instead of having more patience to figure out the best way to use the service you actually signed up for in the first place.

Casting360 helped a lot of people find jobs and various side gigs that changed their life, including myself. I applied myself, and used the tools that were available to me instead of just waiting for something to happen. I’ll admit, I didn’t find anything for the first month or so, but I didn’t give up searching. Since then I’ve acted in web series, commercials, and dozens of movie extra roles making a decent income.

It’s easy to blame the company, so stop hating and try harder! People that never do anything will never achieve their goals.

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