Report: #633023

Complaint Review: Castlerock Security Inc - APX Alarm Services - SAI Security

  • Submitted: Wed, August 18, 2010
  • Updated: Tue, February 26, 2013
  • Reported By: lisa283 — Edwardsville Kansas United States of America
  • Castlerock Security Inc - APX Alarm Services - SAI Security
    2101 S. Arlington Heights Rd, Ste 150
    Arlington Heights, Illinois
    United States of America

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
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Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.


We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..



Castlerock Security Inc - APX Alarm Services - SAI Security CastleRock Security Mispresentation, Fraud, Lying Customer Service Arlington Heights, Illinois

First, customer service that lies, lies, lies.  They will lie about terms of a contract, they will lie that they are looking into a problem, they will lie that they will call you back, they will lie about everything to keep milking money out of people.

Second, we disabled our system over 3 weeks ago and have never received a call that there is a problem with our system.  Were they ever monitoring to begin with?  Isn't this their job?

How can someone even work for this company?  Do you people have no self respect or moral compass?  I know times are tight, but really?
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This report was posted on Ripoff Report on 08/18/2010 09:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Take Action!!!

AUTHOR: lisa283 - (United States of America)

Everyone, please contact the Attorney General of Illinois, the BBB of Chicago & Northern Illinois, the Federal Trade Commission, and your state's Attorney General.

Don't forget, you can take this company to small claims court because they do business in your state. Contact the small claims court in your county. Send your letters certified mail.

If you need legal advice, see if your employer has an Employee Assistance Program (EAP) that offers discount legal services.

There is a woman on (((Redacted))), pharmgirl77, that is looking to start a class actions lawsuit. Search under "CastleRock Security" for her posting. It was posted on 8/18/2010.

If CastleRock Security has sent you to collections, you can dispute the validity of the debt by sending the collections company a letter in writing within 30 days that you dispute the debt. Send your letter by certified mail.

If we all refuse to pay them and they send us all to collections, how can this company survive?

It may take time and effort, but let's not be victims of unethical business practice or consumer fraud!

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