Complaint Review: Catalina Express
- Catalina Express
San Pedro, California
United States of America
- Phone: 3105197971
- Category: Ferry Boats
Catalina Express Lied and Lied Some More. Promised refund 3 times and never came through. San Pedro California
The morning of our trip we got to the terminal early and I went to the ticket counter with coupon in hand and was told that the coupon would not be honored. I related the same story above and the CE representative very rudely told me I was mistaken and they wouldnt refund my card even if the phone rep said they would.
I called Catalina Expresss customer service line right away and talked to a nice gentleman who tried his best to help me, but said the ticket window had the final say.
I really dont like being told one thing by a company representative and then having another representative tell me that it was false. I should have just cancel my reservations and booked them over the phone when I called CE right after I placed my order online.
According to the terms of the coupon, its good for up to 6 adult tickets. I purchased 5 so Im looking for a refund of $37.50.
This report was posted on Ripoff Report on 09/01/2009 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/catalina-express/san-pedro-california-90731/catalina-express-lied-and-lied-some-more-promised-refund-3-times-and-never-came-through-488369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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