• Report: #1040015
Complaint Review:

Catamaran Resort and Spa

  • Submitted: Tue, April 02, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Loucarter — Brooklyn New York
Catamaran Resort and Spa
3999 Mission Blvd San Diego, California United States of America

Catamaran Resort and Spa Concealed additional charges on room San Diego, California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

This place is a scam and a rip-off. Be careful when booking. They will hide additional fees in your reservation and refuse to refund the money if you happent to discover the extra charges. 

I came for a three-night stay to attend a conference that was hosted here. When I was reserving my room, there was a " conference reservation special," which I decided to take advantage of. When booking, there was no clear explanation of how much each night would be, or the charges associated with each room. I never received a confirmation for my booking, with a receipt of cost. At check-in, I expressed concern to the reservations host that I wasn't anticipating the cost of the room to be so high, but figured that it was my error and that something had slipped by me, so I let that slide. I asked if there were any cheaper options, and she said, no, this is the cheapest room available. The charge presented to me was $153 a night with the special group rate. I agreed to this, and stayed three nights. 

The room was at best, mediocre, with grungy carpets, a view of the parking garage nearly 25 feet from my window, and subsequently, no privacy, and worn out, cheesy furniture. The upkeep in the hotel is shameful.

After check-out, I never received a receipt of my charges, and just happened to see on my bank statement that I was charged extra. Upon investigation, I was told that I was charged a $50 upgrade fee (in addition to the $153), for the "Garden View Room" (remember, I was facing the parking garage, immediately outside my window). This was never made clear to me at any point in the reservation, check-in, or check-out process. Even when I confirmed the charges at check-in, it was not apparent on the card reader at the reservations counter. Even when I asked if there was anything cheaper than $153 a night, the employee at the Catamaran denied that there was anything less, and failed to make it clear that I was, in fact, being charged an additional fee. 

This report was posted on Ripoff Report on 04/02/2013 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/catamaran-resort-and-spa/san-diego-california-93109/catamaran-resort-and-spa-concealed-additional-charges-on-room-san-diego-california-1040015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Catamaran Resort and Spa

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?