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Report: #180983

Complaint Review: Catholicmax - Stillwater Oklahoma

  • Submitted:
  • Updated:
  • Reported By: Ironton Ohio
  • Author Confirmed What's this?
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  • Catholicmax 178 S U 1032 Stillwater, Oklahoma U.S.A.

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on january 14th i placed my order online from this company thinking it was a good company with the link provided by catholic.org. the order was quickly placed and the money removed from my credit card on january 17. i waited a month to contact catholicmax to find out the status of my order as their website says orders take 2-3 weeks for instock items. it took a week for the orders department to get back with me and they gave me the story that i should have received my order by then and they would look into it and get back with me. i waited another week and with no answer i emailed the orders department back and got an answer within 48 hours this time with a story that another company handles their orders and they would email me back with my USPS tracking number and delivery confirmation number. They didnt. I have emailed 2 times since then and no reply has been given. With no refunds provided (according to their website) and no service by phone, I have resorted to disputing the charges with my bank for a chargeback. As we all know that can take months to resolve. I just want people to know this company is a fraud. With no customer service and no outlet to a physical human being its best to avoid this company at all cost.

Julia
Ironton, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/13/2006 06:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/catholicmax/stillwater-oklahoma-74078/catholic-gifts-catholicmax-ripoff-no-merchandise-no-refund-stillwater-oklahoma-180983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 UPDATE Employee

Our Apologies to our Customers

AUTHOR: Catholic - (U.S.A.)

POSTED: Wednesday, March 29, 2006

We are writing you to explain our long silence and inability to ship the items you ordered.

First of all, we apologize.

We fear the Lord.

We confess we are guilty of bad business practice.

We fully intend to honor financial covenants with us: you should be receiving your merchandise shortly.

We are not scammers. We are not out to steal your money. No amount of money will buy us a ticket out of hell.

We are a Catholic enterprise and we fear the Lord's punishment of eternal fire more than earthly incarceration or judicial punishment.

We may be guilty of poor business practice, but we are not thieves nor scammers.

We honor all sales in good faith and complete all transactions, sometimes, not in a timely a manner as you may wish, but we do our best to deliver merchandise purchased.

That said, we ask for your understanding and patience.

We would like to apologize for any inconvenience for the delay and no reply to your inquiries.

The reason is because we went to attend our sister's wedding and got stranded and only just got back. We intended to be gone only for a couple of weeks, but instead got stranded due to circumstances beyond our control.

Whoopeedoo, you might say, what has our sister's wedding got to do with the tea in China?

The reason is: our sister's wedding (first marriage, bride 52 years old, groom 76 years old) was held overseas.

As you may have heard, there was an attempted military coup against the government in the Philippines. Although not as widely publicized as the first days of the attempt, the purge after the event was a deterrent to travel out of the country.

The reason your emails were not answered was because the island where the wedding was held has intermittent electrical power outages, and the times when there was electric power, internet access was dependent on weather: when it rained, there was no phone lines, if not raining, internet access was very iffy.

We did leave a crew to take care of the "store" in our absence. Unfortunately, they did not work out. They quit before we got back.

The reason why there was no one to answer your phone calls, was because the crew who was left to "man the store" during our absence got overwhelmed and could not handle the responsibilities they were appointed to.

Same reason for not shipment of your items, they just could not handle the job, and they quit, effectively abandoning their post and the business.

When we finally got back to the store, we found everything in chaos, unopened mail everywhere, supplies scattered all over, all the phone lines ringing off the hook, all answering machines full, and email inboxes crammed full of unanswered inquiries. And nobody around.

Although not very good excuses, these are the reasons you have been inconvenienced.

We are guilty of bad business practice by leaving the operation of the business to a crew who could not handle the work that needed to be done.

For this, we sincerely apologize. Rest assured we will not let this happen again.

We are at this time trying to figure out what orders have been shipped and which have not.

We humbly request you afford us a little bit more time to straigthen out the mess here and track orders shipped.

We are confident we will be shipping your order soon as we determine your status, if you have not received it as yet, we should be shipping your order to you within the next 5 to 7 days.

Although we cannot accept returns, refunds have been sent to those customers who have been verified as not receiving their orders (all shipments have tracking information) and have requested refunds.

We thank you for your understanding and patience.

Again, please accept our apologies. We are working hard to correct the problem. Our aim is to be the best Catholic online store to better serve the needs of the Catholic Church and you.

Regards and God Bless,
Sincerely,

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#4 UPDATE Employee

Our Apologies to our Customers

AUTHOR: Catholic - (U.S.A.)

POSTED: Wednesday, March 29, 2006

We are writing you to explain our long silence and inability to ship the items you ordered.

First of all, we apologize.

We fear the Lord.

We confess we are guilty of bad business practice.

We fully intend to honor financial covenants with us: you should be receiving your merchandise shortly.

We are not scammers. We are not out to steal your money. No amount of money will buy us a ticket out of hell.

We are a Catholic enterprise and we fear the Lord's punishment of eternal fire more than earthly incarceration or judicial punishment.

We may be guilty of poor business practice, but we are not thieves nor scammers.

We honor all sales in good faith and complete all transactions, sometimes, not in a timely a manner as you may wish, but we do our best to deliver merchandise purchased.

That said, we ask for your understanding and patience.

We would like to apologize for any inconvenience for the delay and no reply to your inquiries.

The reason is because we went to attend our sister's wedding and got stranded and only just got back. We intended to be gone only for a couple of weeks, but instead got stranded due to circumstances beyond our control.

Whoopeedoo, you might say, what has our sister's wedding got to do with the tea in China?

The reason is: our sister's wedding (first marriage, bride 52 years old, groom 76 years old) was held overseas.

As you may have heard, there was an attempted military coup against the government in the Philippines. Although not as widely publicized as the first days of the attempt, the purge after the event was a deterrent to travel out of the country.

The reason your emails were not answered was because the island where the wedding was held has intermittent electrical power outages, and the times when there was electric power, internet access was dependent on weather: when it rained, there was no phone lines, if not raining, internet access was very iffy.

We did leave a crew to take care of the "store" in our absence. Unfortunately, they did not work out. They quit before we got back.

The reason why there was no one to answer your phone calls, was because the crew who was left to "man the store" during our absence got overwhelmed and could not handle the responsibilities they were appointed to.

Same reason for not shipment of your items, they just could not handle the job, and they quit, effectively abandoning their post and the business.

When we finally got back to the store, we found everything in chaos, unopened mail everywhere, supplies scattered all over, all the phone lines ringing off the hook, all answering machines full, and email inboxes crammed full of unanswered inquiries. And nobody around.

Although not very good excuses, these are the reasons you have been inconvenienced.

We are guilty of bad business practice by leaving the operation of the business to a crew who could not handle the work that needed to be done.

For this, we sincerely apologize. Rest assured we will not let this happen again.

We are at this time trying to figure out what orders have been shipped and which have not.

We humbly request you afford us a little bit more time to straigthen out the mess here and track orders shipped.

We are confident we will be shipping your order soon as we determine your status, if you have not received it as yet, we should be shipping your order to you within the next 5 to 7 days.

Although we cannot accept returns, refunds have been sent to those customers who have been verified as not receiving their orders (all shipments have tracking information) and have requested refunds.

We thank you for your understanding and patience.

Again, please accept our apologies. We are working hard to correct the problem. Our aim is to be the best Catholic online store to better serve the needs of the Catholic Church and you.

Regards and God Bless,
Sincerely,

Respond to this report!
What's this?

#3 UPDATE Employee

Our Apologies to our Customers

AUTHOR: Catholic - (U.S.A.)

POSTED: Wednesday, March 29, 2006

We are writing you to explain our long silence and inability to ship the items you ordered.

First of all, we apologize.

We fear the Lord.

We confess we are guilty of bad business practice.

We fully intend to honor financial covenants with us: you should be receiving your merchandise shortly.

We are not scammers. We are not out to steal your money. No amount of money will buy us a ticket out of hell.

We are a Catholic enterprise and we fear the Lord's punishment of eternal fire more than earthly incarceration or judicial punishment.

We may be guilty of poor business practice, but we are not thieves nor scammers.

We honor all sales in good faith and complete all transactions, sometimes, not in a timely a manner as you may wish, but we do our best to deliver merchandise purchased.

That said, we ask for your understanding and patience.

We would like to apologize for any inconvenience for the delay and no reply to your inquiries.

The reason is because we went to attend our sister's wedding and got stranded and only just got back. We intended to be gone only for a couple of weeks, but instead got stranded due to circumstances beyond our control.

Whoopeedoo, you might say, what has our sister's wedding got to do with the tea in China?

The reason is: our sister's wedding (first marriage, bride 52 years old, groom 76 years old) was held overseas.

As you may have heard, there was an attempted military coup against the government in the Philippines. Although not as widely publicized as the first days of the attempt, the purge after the event was a deterrent to travel out of the country.

The reason your emails were not answered was because the island where the wedding was held has intermittent electrical power outages, and the times when there was electric power, internet access was dependent on weather: when it rained, there was no phone lines, if not raining, internet access was very iffy.

We did leave a crew to take care of the "store" in our absence. Unfortunately, they did not work out. They quit before we got back.

The reason why there was no one to answer your phone calls, was because the crew who was left to "man the store" during our absence got overwhelmed and could not handle the responsibilities they were appointed to.

Same reason for not shipment of your items, they just could not handle the job, and they quit, effectively abandoning their post and the business.

When we finally got back to the store, we found everything in chaos, unopened mail everywhere, supplies scattered all over, all the phone lines ringing off the hook, all answering machines full, and email inboxes crammed full of unanswered inquiries. And nobody around.

Although not very good excuses, these are the reasons you have been inconvenienced.

We are guilty of bad business practice by leaving the operation of the business to a crew who could not handle the work that needed to be done.

For this, we sincerely apologize. Rest assured we will not let this happen again.

We are at this time trying to figure out what orders have been shipped and which have not.

We humbly request you afford us a little bit more time to straigthen out the mess here and track orders shipped.

We are confident we will be shipping your order soon as we determine your status, if you have not received it as yet, we should be shipping your order to you within the next 5 to 7 days.

Although we cannot accept returns, refunds have been sent to those customers who have been verified as not receiving their orders (all shipments have tracking information) and have requested refunds.

We thank you for your understanding and patience.

Again, please accept our apologies. We are working hard to correct the problem. Our aim is to be the best Catholic online store to better serve the needs of the Catholic Church and you.

Regards and God Bless,
Sincerely,

Respond to this report!
What's this?

#2 UPDATE Employee

Our Apologies to our Customers

AUTHOR: Catholic - (U.S.A.)

POSTED: Wednesday, March 29, 2006

We are writing you to explain our long silence and inability to ship the items you ordered.

First of all, we apologize.

We fear the Lord.

We confess we are guilty of bad business practice.

We fully intend to honor financial covenants with us: you should be receiving your merchandise shortly.

We are not scammers. We are not out to steal your money. No amount of money will buy us a ticket out of hell.

We are a Catholic enterprise and we fear the Lord's punishment of eternal fire more than earthly incarceration or judicial punishment.

We may be guilty of poor business practice, but we are not thieves nor scammers.

We honor all sales in good faith and complete all transactions, sometimes, not in a timely a manner as you may wish, but we do our best to deliver merchandise purchased.

That said, we ask for your understanding and patience.

We would like to apologize for any inconvenience for the delay and no reply to your inquiries.

The reason is because we went to attend our sister's wedding and got stranded and only just got back. We intended to be gone only for a couple of weeks, but instead got stranded due to circumstances beyond our control.

Whoopeedoo, you might say, what has our sister's wedding got to do with the tea in China?

The reason is: our sister's wedding (first marriage, bride 52 years old, groom 76 years old) was held overseas.

As you may have heard, there was an attempted military coup against the government in the Philippines. Although not as widely publicized as the first days of the attempt, the purge after the event was a deterrent to travel out of the country.

The reason your emails were not answered was because the island where the wedding was held has intermittent electrical power outages, and the times when there was electric power, internet access was dependent on weather: when it rained, there was no phone lines, if not raining, internet access was very iffy.

We did leave a crew to take care of the "store" in our absence. Unfortunately, they did not work out. They quit before we got back.

The reason why there was no one to answer your phone calls, was because the crew who was left to "man the store" during our absence got overwhelmed and could not handle the responsibilities they were appointed to.

Same reason for not shipment of your items, they just could not handle the job, and they quit, effectively abandoning their post and the business.

When we finally got back to the store, we found everything in chaos, unopened mail everywhere, supplies scattered all over, all the phone lines ringing off the hook, all answering machines full, and email inboxes crammed full of unanswered inquiries. And nobody around.

Although not very good excuses, these are the reasons you have been inconvenienced.

We are guilty of bad business practice by leaving the operation of the business to a crew who could not handle the work that needed to be done.

For this, we sincerely apologize. Rest assured we will not let this happen again.

We are at this time trying to figure out what orders have been shipped and which have not.

We humbly request you afford us a little bit more time to straigthen out the mess here and track orders shipped.

We are confident we will be shipping your order soon as we determine your status, if you have not received it as yet, we should be shipping your order to you within the next 5 to 7 days.

Although we cannot accept returns, refunds have been sent to those customers who have been verified as not receiving their orders (all shipments have tracking information) and have requested refunds.

We thank you for your understanding and patience.

Again, please accept our apologies. We are working hard to correct the problem. Our aim is to be the best Catholic online store to better serve the needs of the Catholic Church and you.

Regards and God Bless,
Sincerely,

Respond to this report!
What's this?

#1 UPDATE Employee

Our Apologies to our Customers

AUTHOR: Catholic - (U.S.A.)

POSTED: Wednesday, March 29, 2006

We are writing you to explain our long silence and inability to ship the items you ordered.

First of all, we apologize.

We fear the Lord.

We confess we are guilty of bad business practice.

We fully intend to honor financial covenants with us: you should be receiving your merchandise shortly.

We are not scammers. We are not out to steal your money. No amount of money will buy us a ticket out of hell.

We are a Catholic enterprise and we fear the Lord's punishment of eternal fire more than earthly incarceration or judicial punishment.

We may be guilty of poor business practice, but we are not thieves nor scammers.

We honor all sales in good faith and complete all transactions, sometimes, not in a timely a manner as you may wish, but we do our best to deliver merchandise purchased.

That said, we ask for your understanding and patience.

We would like to apologize for any inconvenience for the delay and no reply to your inquiries.

The reason is because we went to attend our sister's wedding and got stranded and only just got back. We intended to be gone only for a couple of weeks, but instead got stranded due to circumstances beyond our control.

Whoopeedoo, you might say, what has our sister's wedding got to do with the tea in China?

The reason is: our sister's wedding (first marriage, bride 52 years old, groom 76 years old) was held overseas.

As you may have heard, there was an attempted military coup against the government in the Philippines. Although not as widely publicized as the first days of the attempt, the purge after the event was a deterrent to travel out of the country.

The reason your emails were not answered was because the island where the wedding was held has intermittent electrical power outages, and the times when there was electric power, internet access was dependent on weather: when it rained, there was no phone lines, if not raining, internet access was very iffy.

We did leave a crew to take care of the "store" in our absence. Unfortunately, they did not work out. They quit before we got back.

The reason why there was no one to answer your phone calls, was because the crew who was left to "man the store" during our absence got overwhelmed and could not handle the responsibilities they were appointed to.

Same reason for not shipment of your items, they just could not handle the job, and they quit, effectively abandoning their post and the business.

When we finally got back to the store, we found everything in chaos, unopened mail everywhere, supplies scattered all over, all the phone lines ringing off the hook, all answering machines full, and email inboxes crammed full of unanswered inquiries. And nobody around.

Although not very good excuses, these are the reasons you have been inconvenienced.

We are guilty of bad business practice by leaving the operation of the business to a crew who could not handle the work that needed to be done.

For this, we sincerely apologize. Rest assured we will not let this happen again.

We are at this time trying to figure out what orders have been shipped and which have not.

We humbly request you afford us a little bit more time to straigthen out the mess here and track orders shipped.

We are confident we will be shipping your order soon as we determine your status, if you have not received it as yet, we should be shipping your order to you within the next 5 to 7 days.

Although we cannot accept returns, refunds have been sent to those customers who have been verified as not receiving their orders (all shipments have tracking information) and have requested refunds.

We thank you for your understanding and patience.

Again, please accept our apologies. We are working hard to correct the problem. Our aim is to be the best Catholic online store to better serve the needs of the Catholic Church and you.

Regards and God Bless,
Sincerely,
Rebecca

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