Report: #1075924

Complaint Review: Cautivadora

  • Submitted: Wed, August 14, 2013
  • Updated: Wed, August 14, 2013
  • Reported By: Anonymous — Lynnwood Washington
  • Cautivadora
    40 Wall Street
    New York, New York

Show customers why they should trust your business over your competitors...

7/4 Purchased Living Social certificate for Cautivadora foldable hammock.  Immediately redeemed and ordered from Cautivadora.  7/20 Sent email asking for expected delivery.  Received 2 emails stating that it would take 4-6 weeks.

8/1 Received shipping confirmation from Cautivadora, with UPS ground noted, but no tracking number.  8/11 Emailed Cautivadora asking for UPS tracking number, since it should have arrived in those 10 days.  

8/13 Received email from Cautivadora  stating that they shipped via Fed Ex and I would receive email from Fed Ex.  It also said that I could call the Living Social Hotline at Cautivadora 800-710-5289 to get my Fed Ex tracking number.  Called the number and the message states "This number has been disabled".    I contacted Living Social and my credit card company today.

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#1 Author of original report

Finally a shipping fee credit

AUTHOR: Anonymous - ()

Living Social credited my account right away.  They even threw in $5 LS dollars to use on a future LS deal.  Then, after hours on the phone with American Express, and mailing all copies of every email, I finally received my shipping credit 4 months later.  Evidently, Cautivadora wouldn't admit to AE that they never shipped the hammock, even though I had emails from Cautivadora saying they didn't ship it to me.  I do not recommend buying ANYTHING from Cautivadora.

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