Cavalier Buildings BUYER BEWEAR Virginia Beach, Virginia

I used work for Cavalier Buildings and what I learned while I was there was immoral!!!! Initially, when I started I was trained on answering the phone lines and most importantly how to probe a call in finding out the nature of the call. When a new lead was presented to me as "sold", I was instructed that if the customer calls within the three day grace period that is stated on the back of the contract, we are to put the customer on hold and pretend we are trying to get that customer to the correct rep or consultant to assist them.

Then, return to the customer, whom we have put on hold, and tell the customer that the person that they need to talk to is either assisting another custom or in a meeting. Meanwhile, Cavalier Buildings waits until the three day grace period has elapsed, returns the customers call, and if the customers wanted to cancel, they are unable to because they had signed the contract, which in turn, forcing the customer into a contract.

I remember, speaking with a customer and she stated that the day after the contract was signed, she called to cancel, she said she repeatedly called and could never get through to anyone. Then, shes stuck with a building that she cant afford because Cavalier Buildings deliberately avoided her phone calls. She did state that she was going to get a lawyer, and honestly she should.

I highly recommend that anyone looking to conduct any business with this company....should be positive that it is something he/she can commit to, because once the contract is signed, it is a done deal!!! Cavalier Buildings will not allow you to cancel!!!

I am glad I am no longer with this company, considering how the customers are treated!!! I have over 8 yrs. of customer service skills and I have never seen how Cavalier Buildings customers are forced into a contract.

I'm terribly sorry about any misunderstanding there may have been. If I was out of state working with new reps, there is a good chance I would have cut my phone off or simply not answered if I were in meetings. However, this order was cancelled and the deposit refunded in full on Nov. 15, 2012, 5 days after the order was initially placed; which was as soon as I returned to my office.

If for any reason, your records show otherwise, please contact our office so we can fax over the confirmation number for the credit card refund. If there is anything else we can do for you please don't hesitate to call our office.

Regards,
R. Hobbs

I too suffered the unfair business practices at the hands of this company.  I am posting here in hopes that others might benefit from what I've learned.

I would encourage everyone that has entered into an agreement with Cavalier or any other company that comes to your house to sell you something to read the rights you have under the Federal Trade Commission information on the Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations; 16 CFR Part 429.  You can Google 16 CFR Part 429 or you can view the information in an easy to read format at:

http://www.consumer.ftc.gov/articles/0176-protections-home-purchases-cooling-rule

Many states have supporting State Law so you might do some research on your state's particular laws.  In particular you should search for "right to cancel," "consumer protection," or "home sales."

In my experience, I was never notified by the company that I have a right to cancel, which is a violation of Federal and State law (here in VA).  These laws provide the "Buyer" some very important rights in these circumstances and I really wish I had known about this before I met with them.

It is also very important to remember that if you've been wronged by this company or any other that is listed with the Better Business Bureau to file a complaint with them.  If you discover that your rights under the consumer protection laws have been violated I highly encourage you to file a complaint with the State Attorney General in the state where the company does business and the Federal Trade Commission.

I hope this helps anyone that has been victimized by Cavalier or any other Scammer.