• Report: #610021
Complaint Review:


  • Submitted: Thu, June 03, 2010
  • Updated: Thu, June 03, 2010

  • Reported By: R Clark — Dallas Texas United States of America
4835 LBJ Freeway, Suite 900, Dallas, TX 75244-6005 Atlanta, Georgia United States of America

CBEYOND TELECOMMUNICATIONS Experienced acute sales deception, defiant and indignant employees, mediocre service and inferior support from multiple departments. Atlanta Georgia

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Small businesses should think twice before agreeing to Cbeyond service.  It appears to be commonplace for sales representatives to mislead new clients and make promises that are half-truths.  Capabilities and features may be feasibly possible but each one has a "catch"; be it a severe limitation or an additional expense.

Any issue requires a significant amount of your personal time to have it resolved and a typical management response is nonchalant, indifferent and detached.  It seems they all feel that once they have you in their contract terms, you have no recourse and must simply accept whatever negative experience you encounter regarding service and/or support.

When terminating my contract, I followed Cbeyond's rules and procedures.  I was told that I had not met their termination criteria and was required to spend even more personal time proving that I had indeed followed procedure.   The only way to avoid the countless hours of personal time required to resolve Cbeyond disputes was to pay the bogus costs.  You are caught in a lose-lose situation.

WARNING - it will cost more of your personal time and money than you will ever save by choosing a Cbeyond competitor - even if the competitors rates are higher.

Please read all contract documents thoroughly especially the fine print.  I understand that Cbeyond wants to keep shareholders happy; I just choose to do business with companies that accomplish that goal with more straightforward and honest business practices.

Save yourself the extra expense and choose a different provider.

This report was posted on Ripoff Report on 06/03/2010 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cbeyond-telecommunications/atlanta-georgia-30339/cbeyond-telecommunications-experienced-acute-sales-deception-defiant-and-indignant-emplo-610021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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