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Report: #769753

Complaint Review: CBS Auto Body Shop - North Hollywood California

  • Submitted:
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  • Reported By: Zen — Los Angeles California USA
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  • CBS Auto Body Shop 6729 Lankershim Blvd. North Hollywood, California United States of America

CBS Auto Body Shop CBS Collision Center My Jaguar XK8 was damaged mechanically by CBS during cosmetic body work - yet neither CBS nor Hornburg LA will take resposibilty for their work. North Hollywood, California

*REBUTTAL Owner of company: Collision Body Specialsts

*General Comment: CBS AUTOBODY DAVID SAM & MEHRAN EBRAHIMPOUR ARE ALL FRAUD AND SCAM.

*General Comment: Incorrect Entity Information

*Author of original report: CBS Has Resolved This Complaint to My Satisfaction

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CBS Auto Body Shop / Hornburg Jaguar LA has become my worst nightmare.

My Jaguar XK8 was damaged mechanically by CBS during cosmetic body work - yet neither CBS nor Hornburg LA will take resposibilty for their work.

CBS is the officially recommended body shop of Hornburg Jaguar Land Rover Los Angeles. The large sign at the entrance to the Hornburg Jaguar Land Rover Service Center reads: "Hornburg proudly recommends CBS Collision Center".  The top people at Hornburg Jaguar sent me to CBS, and gave me numerous CBS business cards.

I drove my beloved Jaguar XK8 convertible into the CBS Auto Body Shop for some cosmetic work: bumper and fender replaced, new lights, along  with the necessary paintwork - no big deal I thought. My car still drove like a demon, as it always has.

After 21 days of mysterious delays by CBS Auto Body, I found my Jag up on a lift at CBS, its hood propped-open, and UNAUTHORIZED MECHANICAL work being done to it. No one had ever informed me that my car had stopped running somewhere during the repairs. Another company called "AKA Eurosport" was operating out of the back garage, and doing some of the work without my knowledge or authorization (was this a shill for bad repair screw-ups?). The CBS staff repeatedly lied to me, until I finally discovered what was going on during a surprise visit. My Jag would not start, and had to be given back to me on a flatbed truck!

Despite all the money my insurance and I paid to CBS, some original Jag parts are still missing fom the car. No offers have yet been made to compensate me in any way by either CBS or Hornburg. Neither CBS nor Hornburg has taken any responsibilty whatsoever.

Hornburg Jaguar LA sent me to CBS in North Hollywood. Mystakenly, I thought that I could trust an auto body shop that was officially recommended by my local Jaguar Dealer. I also thought they would stand responsible for the quality of work. To make matters worse, I have been stuck renting a Hertz Rental Car direct from CBS all these weeks at my own expense.

At this date, CBS has five different licenses on record with the California State Bureau of Automotive Repairs, some of which are valid, and others which are cancelled (see the State website records).

Thousands of dollars out-of-pocket later - and more than one month later - I am still without my car, as my own qualified mechanic is still trying to figure out what CBS did to it.

This report was posted on Ripoff Report on 08/26/2011 06:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cbs-auto-body-shop/north-hollywood-california-91606/cbs-auto-body-shop-cbs-collision-center-my-jaguar-xk8-was-damaged-mechanically-by-cbs-dur-769753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
1Employee/Owner

#4 REBUTTAL Owner of company

Collision Body Specialsts

AUTHOR: Collision Body Specialists - ()

POSTED: Saturday, May 31, 2014

I was upset to hear about your experience with your collision repair.   Here at Collision Body Specialists we do our best to maintain customer satisfaction.  In the original report filed we took responsibility to the customer's satisfaction for mechanical damage suffered by a customer even though our repair was mostly limited to body repair.

We do not have a David or Sam employed in any capacity.  Would you please verify that your repair was done at Collision Body Specialists at 12301 Sherman Way No. Hollywood, CA?   We do work with Hornburg Jaguar and to my knowledge their customers are extremely satisfied with their work.  I'm confused by the above post by CBS Collision center as nowhere in your complaint did you mention Hornburg or owning a Jaguar.  Can you provide more details about your collision repair experience to clear up any confusion as to which facility performed the repair? 

Hearing of any dissatisfaction in collision repair is upsetting.  Mistakes do happen and here at Collision Body Specialists we do our best to make sure all our customers receive a safe, quality repair and leave satisfied.  However, I don't believe we are the facility responsible for your dissatisfaction, as the details listed in your report do not apply to any manager or employee ever employed by our shop.

I hope the facility responsible for your dissatisfaction will do the right thing and perform your repair to your satisfaction.  It is shameful that their are such shops in operation that give us all a bad name.

Feel free to contact us if there is anything we can do for you.

Thank you,

James Marquardt

Owner Operator Collision Body Specialists

12301 Sherman Way

N. Hollwywood, CA  91605

 

 

 

 

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#3 General Comment

CBS AUTOBODY DAVID SAM & MEHRAN EBRAHIMPOUR ARE ALL FRAUD AND SCAM.

AUTHOR: Jon - ()

POSTED: Monday, June 03, 2013

I had the worst experience with CBS Autobody (David, Sam, ...) They are rip offs and I agree with the Jaguar owner and all other ones who had the worst experiences or I should say night mare experience giving our cars to them to fix but instead they riped off everything. I am sure the last comments about everything is fine with the jaguar owner is Not true. And all those positive comments after each complain from outraged customers are all cover up by the owners of CBS auto body who had school of Charlatans and Not true at all.. They rip off the car owners, insurance companies and the government. They had to change their license 5 times due all their corruptions. I dont recommend anyone to go through what me and many others went through because of CBS autobody shop owners David, Sam,... (the gang of shame) corrupted people.

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#2 General Comment

Incorrect Entity Information

AUTHOR: CBS Auto Body Shop, Inc. - (United States of America)

POSTED: Thursday, September 20, 2012

To whom it may concern:

Hi my name is Mehrdad Ebrahimpour and I am the pretsident at CBS Auto Body Shop, Inc.  located at 6729 Lankershim Blvd., North Hollywood, CA. 91606.

    Recently, we lost one of our customers due to ripoff report.  With their suggestion I looked up the report to find out they have the wrong entity information.



    Collision Body Specialist is located on 12301 Sherman Way,North Hollywood,CA 91605 and goes by CBS as well.  Please review the report, and make your correction.


    We do NOT work with Hornburg or get recommended by Hornburg for their customers. Can you please kindly change the name of the Complaint Report to Collision Body Specialists.     

    As a small business I can't afford to lose any customers.

        Thank You
Mehrdad Ebrahimpour
CBS Auto Body Shop, Inc.
6729 Lankershim Blvd.
North Hollywood, CA. 91606
accounting@cbsautobody.com
Tel: (818) 765-3818 ext. 500
Fax: (818) 742-6320

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#1 Author of original report

CBS Has Resolved This Complaint to My Satisfaction

AUTHOR: Zen - (USA)

POSTED: Thursday, September 08, 2011

Since the date of my original complaint about auto body and mechanical work, CBS Auto Body Shop has approached me and resolved my complaint issues amicably and to my satisfaction. CBS even covered a portion of my repair and car rental expenses. 

The manager I dealt with was  courteous, and refrained from arguing over what was a confusing and agonizing experience for me as a consumer. 

My car is still being repaired, and I although I have spent a good deal of money on collision and mechanical repairs, I do believe that CBS Auto Body shouldered a portion of the expense and resolved this matter in a most professional manner.

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