• Report: #188618
Complaint Review:

CCBill.com

  • Submitted: Tue, April 25, 2006
  • Updated: Wed, July 09, 2008

  • Reported By:Stafford New Jersey
CCBill.com
ccbill.com Tempe, Arizona U.S.A.

CCBill.com Ripoff Fraudulent charge to my credit card lied to us as well Tempe Arizona *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Wendys response

*Consumer Suggestion: This is likely a porn charge made unbeknownst to you

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Got my credit card statement today, and there's a "CCBill.com" charge on it, followed by an 888 number (not the same # as listed above.)

I have not signed up for anything that would have cost me $29.95; in searching ripoffreport.com while on hold with my credit card company, I see that website memberships and trial this-or-that are their common charges. I have done none of these.

Called the 888 number they listed on the statement beside their charge....it was not in service. So, as I started dialing my credit card company and searching Google and ultimately ending up here, my husband called the 888 # listed above, something I found when Googling 'ccbill.com'

Whomever answered on their end asked for the credit card # again. I am ready to strangle my spouse for giving it out again...but that's neither here nor there. The CCBill.com person on the phone said, "Oh, *credit card company's name here* has already red-flagged this charge, it is being refunded, expect it in 7-10 days." I'm still on hold w/my card company through this and knew they just told him whatever he wanted to hear. These people are professional con artists.

And lo and behold...I get a human on the line (finally) with my credit card people. I first said that their Fraud Protection people never got in touch with me.....why? I already knew the answer....because CCBill.com's phone rep was completely full of s**t.

I got to bypass Merchant Disputes and the charge was automatically refunded, and the credit card co. will take it up with CCBill.com from this point forth. Also was talking to the Fraud unit, who took a report as well.

$29.95. Think I'm not going to notice it? Jerks. And in searching this site, I found the following response from one of their employees (It's listed as 'consumer suggestion', but after the crap that was pulled on the phone today by one of their people, this "Wendy" just screams CCBill.com employee):

http://ripoffreport.com/reports/ripoff124853.htm

First off, nice argument, too bad it doesn't hold much water. The card was in my physical possession at all times, so don't try and put the possibility of "others" in my household doing this, nor did I. I know what business *I* conduct....you don't. Nice try though, to try and thwart people's suspicions off your company and onto those around them, but, guess what? I saw right through it, I know oily, slick attempts like your canned response, and can only shake my head as I reread it, wondering if you're that a)pathetic or b) -brave- enough to say things like this offline, not on a phone, if your company ever meets face to face with people. For some reason, I don't think you would. And I'm not dignifying the rest of the 'suggestions' with a response, just the most ludicrous and baseless.

I never contracted with your people, and funny, but my credit card issuer says I'm not the only client of theirs victimized by your company.

So...with that said, hope you enjoyed my $29.95 for the 5 weeks you had illegally taken it from me. It's feeling much better back where it belongs.

Cindy
Stafford, New Jersey
U.S.A.

Click here to read other Rip Off Reports on CCBill.com

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 04/25/2006 08:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ccbillcom/tempe-arizona/ccbillcom-ripoff-fraudulent-charge-to-my-credit-card-lied-to-us-as-well-tempe-arizona-ed-188618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on CCBill.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Wendys response

AUTHOR: Defense Attorney - (U.S.A.)

I would jsut like to state that I looked over "Wendys" comment. If this persons information is indeed correct then there is no reason that they could be affiliated with CCBill, as she is in Florida (CCBill is located in Tempe, Az).

Everything that this person commented is indeed correct.
I would suggest taking better responsibility for your finances, instead of blaming a company, who sounded happy to help you. (And from experience, I know they were happy to do whatever they could for you - so long as you didnt treat the employees like they were dirt.)

CCBill has a very liberal refund policy as far as fraud goes, the only thing you have to remember is the following:
*CCBill does not care about your money. They are a BILLION dollar company, and bills for over 100,000 websites worldwide.
*CCBIll isnt the only company that let those charges go through. Your bank approved for those charges to go through before CCBill, because all of your information matched up with what they have on file.

Most people get mad at companies for not giving them refunds, but due to the nature of the sites they bill for, refunds have to have careful policies surrounding them, so CCBIll itself does not get ripped off.

As an employee of CCBill, its not that I necessarily care if they get sued or reported, or anything of the sorts, I will only correct what you are actually wrong about - CCBill does not sit around trying to find ways to steal money from people.
I myself have refunded THOUSANDS of accounts, probably equaling hundreds of thousands of dollars. I am not overly loyal to this company, but there is something to be said about consumers out there who are just plain ignorant.

Heres also one more suggestion, for anyone getting ready to file a report (not saying that you did this, but just in case..)
*CCbill hires real people! YES! real people who have real lives and who just need to make money. These people range from 19 years old to 50 year olds. They are human beings. So for those of you who call up a company expecting that some kid youre talking to wont get upset when you call them names, or when you demand that we give their money back, remember to stop and think - Is it easier to catch flies with honey or vinegar?
If you are really rude to the person making your coffee or the person serving your food, remember - you dont always see them. If you are one of those people, you probably consume alot of spit and other bodily fluids annually. CCBill is just like any other company that has real live employees - and they deal directly with YOUR money, and your ability to get a refund. Instead of food, its YOUR MONEY.
CCBill will not commit any crimes, or do anything fraudulent - but its gonna be alot harder to get assistance and not get hung up on if you are treating someone worse than you would like to be treated.
Respond to this report!
What's this?

#2 Consumer Suggestion

This is likely a porn charge made unbeknownst to you

AUTHOR: Gz - (U.S.A.)

CCBill handles online subscriptions to various porn sites, including the Virtually Jenna virtual sex simulator. The monthy fee for this is $29.95. Consider the possibility that a (probably) male member of your family made the charge.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.

X