Complaint Review: Celebrity White teeth - Internet
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- Author Not Confirmed
- Celebrity White teeth Internet United States of America
- Phone:
- Web: prosmile or mywhite/PREMIUMWHITE PR...
- Category: Dental Services
Celebrity White teeth Prosmile, Premium white Pro, Credit card fraud. Sent a response asking for more info on my address, I called, phone no answer. Sent email response, no such name per Internet. Internet
*UPDATE Employee: Hello,
*Consumer Comment: Credit fraud
Show customers why they should trust your business over your competitors...
Credit card fraud.
After I placed an order for a free sample. An email came to verify and correct the address. There was nothing to correct. Gave me a customer service # to call, which I tried and there was no ring nor a response. The charge to my credit card was for shipping of .99 and another for $1,95. Both company's attempted to charge for shipping. I tried to send a message back, but it was a bad address:shipping@premiumwhitepro.com
Tried calling again in the a.m. and the respondee did not even ask for my name and gave me a different name of the company: Dazzlewhite
This report was posted on Ripoff Report on 01/16/2010 01:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/celebrity-white-teeth/internet/celebrity-white-teeth-prosmile-premium-white-pro-credit-card-fraud-sent-a-response-ask-555555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Hello,
AUTHOR: melina.mueller - (United States of America)
SUBMITTED: Monday, January 18, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#1 Consumer Comment
Credit fraud
AUTHOR: Veronica - (United States of America)
SUBMITTED: Saturday, January 16, 2010
This same situation happen to me!
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