Generally I go to corporate stores, for accountability. However, I was sent by a colleague to Cell Bros. in Orlando to get the screen fixed on my ipad. It was not a recomendation from work done, but more as a networking contact from him. They "fixed" it for me alright... Within a few days,one end of the screen peeled up, from weak tape. I was told by the tech,that "they use an aftermarket adhesive, because they can't buy Apple tape". Yet the owner told me that they could fix my ipad. As the bottom end peeeled up (it was never left in heat), the top part remained secure. Since the screen is glass, there is inevitably a breaking point. Thus, the glass cracked on a corner. I I was told that I broke the screen, and it would cost $50 just in parts. After explaining that I didn't intend on paying, to fix the problem that they didnb't adequately fix the first time, the owner said "I'm not losing $50 on the materials", although I had already paid $160 for the repair. After reminding him of who I was... (that guy he didn't call back) He wandered around the store for close to an hour, saying he had to talk to other people before finally dealing with me. Once I had his attention, he was cracking smart-a*s remarks, telling me that I had to have broken the screen (in a dimunitive tome), then looked over to the waiting room for some support from the peanut gallery. As a skeevy hole-in-the-wall establishment, the people in the waiting area were of course his friends. Clearly I was outnumbered & there was no one rational to deal with. We exchanged our final unpleasentries, and I was angrilly on my way. To say the least, this is the worst customer service I have ever received. *Picture the worst customer service you've ever gotten.... Then have that person kick you in the groinal region... That is what this feels like.* What do I do, to take this to another level? That was $160 & their sub par work is not being fixed.
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