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Report: #1302064

Complaint Review: Cell Phone Repai - Trion Georgia

  • Submitted:
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  • Reported By: John — Mentone Alabama USA
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  • Cell Phone Repai 13423 Hwy 27 Trion, Georgia USA

Cell Phone Repair CPR Don't admit mistakes, Unprofessional Trion Georgia

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I took my phone to CPR to have my screen replaced. It had cracked and wasn't responding. I thought they would be a reputable and reliable service. 

I had purchased a new screen off amazon and took it there to have them replace it. When I had payed $55 to have it fixed, they told me the screen didn't work. They ordered another one for me for $35 and I returned y old one.

When the screen they had purchased FINALLY came in, 3 weeks later, it too didn't work. I decided to hold onto my phone until they had gotten yet another screen in. 

As soon as I got to my house I noticed something was loose inside. I decided to follow an ifixit guide to take off the back and check inside. When I looked inside and compared it to the guide, I noticed several missing brackets and screws and even a piece of a broken tool.

I continued to follow the guide and take my phone even further apart to discover, through CAREFUL dissection of my phone, that many pieces were broken. When I confronted them the next day, they flat out refused to acknowledge that it was their mistake, instead blaming me for all the damage. The owner wouldn't listen to a word I said, dismissing me as some sort of incompetent child. I let them keep the phone, as they had promised to find parts and fix it. That was well over 2 months ago. They have not contacted me about it at all in that time, and due to my busier than usual schedule, I have been unable to call or visit their location to check on the status of my device. 

This report was posted on Ripoff Report on 04/26/2016 08:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cell-phone-repai/trion-georgia-30753/cell-phone-repair-cpr-dont-admit-mistakes-unprofessional-trion-georgia-1302064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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