• Report: #928285
Complaint Review:


  • Submitted: Thu, August 16, 2012
  • Updated: Fri, August 31, 2012

  • Reported By: Paul — Barrie Ontario Cape Verde
Internet United States of America

Cellan Nextrim,Coleanse Mislead me into thinking my free trial period was 30 days then finished unless I reorder. Internet

*UPDATE Employee: Cellan Customer Care

*Consumer Suggestion: my story

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June 12, 2012, I stumbled across a Nextrim web page containing a free trial offer: The page led me to believe that by paying just for shipping ($4.95), I would receive 30 days worth of dietary supplements free. The page also had a link to a Cellan web page containing a similar free trial for its supposedly synergistic supplement. I took these two offers for myself and two more for my wife. The Cellan page also had a link to a Coleanse page that had a similar free trial that my wife elected to take, but I did not. Five bottles of capsules arrived in about 3 days, June 15.

On my Visa  card on June 12, NEXTRIMBLISS charged $5.22 ($4.95US) twice, CELLANSHAPE.COM charged $4.95 twice, and COLEANSESHAPE charged $4.95 once. Other than Nextrim being in US$, I was charged as expected.

But unbeknownst to me, on July 3 on the same Visa card, CELLANSHAPE.COM charged $100.57 twice, and COLEANSESHAPE charged $77.99 once. Nextrim honored the free trial as I understood it, and did not approach me regarding further shipments.

Then around the end of July, two shipments of Cellan and one of Coleanse arrived for my wife, but no Nextrim, and shortly thereafter, my July 23 Visa statement arrived, revealing the above unexpected charges totaling $279.13. When I discovered these charges on my statement, I checked on-line to discover that on July 31 these unexpected charges were again charged to my card, making a total of $558.26 in unexpected charges.

At no time did the two merchants send me information indicating these charges would be applied. I did revisit the webpages and discovered buried in their fine print that the free trial was not for 30 days, as the website leads one to believe, but for 16 days.

So, on August 3, I called the phone numbers on the bottles in the shipments to protest the six unexpected charges, and to cancel any further charges and shipments. (I made notes based on the phone calls.) The best they would offer was to cancel further shipments and charges, and offer partial refunds. The offers were:

Shawn at Nextrim offered us two $25 credits, and two further $50 credits. Total $150. 

Joshua at Cellan offered us two credits for $50, and two for $37.50. Total $175.      

Mindy at Coleanse offered my wife $37.14.

I have confirmation numbers for all the above credits. Total credits $362.14. 

On August 7, NEXTRIMBLISS issued two credits, each for $36.48 (not US!), CELLANSHAPE issued two credits, each for $25, and COLEANSESHAPE issued two credits for $50 each, and one credit for $37.14. Total credits so far: $260.10.

As of August 16 no further credits have been posted, leaving a shortfall of $102.04.

Its clear from the above that These three companies are working together (e.g., the $72.96 in credits from Nextrim exceed the $5.22 they charged)

Their business practices are so unethical as to be a scam.

This report was posted on Ripoff Report on 08/16/2012 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cellan/internet/cellan-nextrimcoleanse-mislead-me-into-thinking-my-free-trial-period-was-30-days-then-fin-928285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Cellan Customer Care

AUTHOR: Customer Service - ()

Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A risk-free 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results.  It works.

These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.

Our corporate mailing address:

Cellan 16 Bottles, LLC

PO Box 30816

Salt Lake City, UT 84130

Our website:


And lastly, please call us.  US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.

Best Regards,

Cellan, Corporate

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#2 Consumer Suggestion

my story

AUTHOR: anon - (United States of America)

I was confused too but then I called customer service and they explained to me how the membership worked. I told them that I misread the terms and could not afford purchasing more monthly bottles even though I was losing weight. The customer service rep offered me a monthly discount so now I can still take my Cellan. Just call them up, they are really helpful!
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