Cellphone Accents Cellphone accessories orange, California

Purchased a screen protector and cover for my HTC in early October of 2012.  When I attempted to place the order, I got a message saying my order couldn't be completed due to some error on their website.  It said to try back later, which I did and then successfully completed my order at that time.  A couple of days later, I noticed there were two charges from the company.  I notified them by email and got a response that it was probably a pending charge and the other would drop off. 

I work at a bank and knew that it was an actual charge not an authorization or anything like that, so I contacted them again and was told to fax the duplicate charges and would be refunded.  I did so and someone responded that in fact, two orders had been placed and shipped.  I told them I only made one order not two, and expected to be refunded.  They responded I had to wait and get both orders and ship one back. 

 A few days later,  I received my order--one screen protector and one cover. I did not receive double orders like they claimed I would.  I contacted customer service and was told both had been shipped on the same date and they would refund me when I shipped back the duplicate.  I explained I hadn't received a duplicate order and was told to wait a few more days to make sure it hadn't been delayed in the mail. 

I waited about 3 weeks then contacted them again regarding the refund and had to start all over again with my problem.  I was told I could receive a refund if I faxed in proof that 2 charges had went through my account, which I did.  No response.   I then faxed it again and waited a few days, no response.  I then made a formal complaint to the BBB, and about 3 weeks later I received a response from them that the company hadn't responded to any of their requests. 

So I faxed them again 3 more times with a letter explaining the situation and my request to be refunded.  Nothing. I then wrote via snail mail approx 2 weeks ago and told them I expected an email confirmation that they received my letter.  As of today I haven't heard anything.  They obviously have no intention of refunding my money or responding to my correspondence.