Complaint Review: CellPhoneShop.net
CellPhoneShop.net CellPhoneShop.net Does not deliver product Somewhere in India Internet
I placed an order with this company online. Ordered batteries and charger for a cell phone. The shipping did not allow anything other that regular mail which promised delivery in 7-10 days. I figured since the batteries were lithium (as all cell phone batteries are today) they could not be sent by air. I waited 12 days and no batteries. I called and was told I would have to wait at least another week. Sometimes the items shipped from Hong Kong were delayed. I told them I wanted a refund instead. I would buy the items elsewhere. They refused. They said that they could not issue refunds. I asked for a supervisor. The operator told me that there was no supervisor and refused to transfer the call. I asked for an address to send a demand letter. He again refused and said they are in India and could not give an address. After a few more questions the operator hung up.
I called back and git the same guy who promptly hung up on me again. I called 3 more times and got thru the 3rd time to a different operator. She did transfer me to a supervisor who told me the same thing. He could not provide ana address. He could not authorize a refund. My only recourse was to sedn an email to a generic "support" address. That he was sorry but there was nothing to be done. If my product did not get delivered after another week they would send a complaint to their shipping company but still would not authorize any refund.
This is the problem with Internet sales companies. Do yourself a favor and call them BEFORE you buy. If you cannot get a native english speaking person, a physical mailing address in the US, and some type of customer resolution program stay away.
This company is nothing more than a guy in his basement. You have no guarantee of anything especially the personal information you are providing being kept safe. They have a call center out of India do their call ins and offer absolutely no support whatsoever. STAY AWAY or lose your money!!!!!!!
This report was posted on Ripoff Report on 05/13/2014 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cellphoneshopnet/internet/cellphoneshopnet-cellphoneshopnet-does-not-deliver-product-somewhere-in-india-internet-1146381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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