Consumer Cellular Beware of Consumer Cellular Tigard, Oregon

I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now youll have to buy a new phone. Thats a direct quote.  Phone less than four days old? The Buy a new phone statement made at least 8 times as I worked my way up the staff levels of customer support. I was ultimately able to reinstall the battery cover latch button, and decided I had made a grave mistake of choosing Consumer Cellular, and elected to return everything per the terms of their 45 day return policy.

.

Unbelievably, I was then told in no uncertain, terse terms: We wont accept the one phone back. We dont accept broken phones for return. You can keep that phone, its yours now.

.

The phone WAS NOT BROKEN ! I had never described the phone as broken, only that the battery cover latch had become disengaged. I had already managed to successfully reinstall the latch release button.

.

Their oratory  during the sales pitch was filled with accolades of self-praise as to what a great service they provided, how they were the no argument cellular provider. Were different.

.

Different they ARE! I have never witnessed such a Jekyll / Hyde transformation of any entity in my life. The mood went from kissy-kissy (for lack of better term) to outright acerbic, rude, and irresponsible dialogue in the transition from sale to service issue.

.

Actually the Motorola EM330 was a poor choice, being cheaply made and overly fragile. Doubly so when dealing with a cell provider with the post sale policies of Consumer Cellular.