Dobson Communications - Cellular One fraudulent, dishonest, excessive billing, ripoff, crooks, terrible customer service, scam Beckley West Virginia

A 30 day notice for cancellation is always displayed on the back of all Cellular One contracts. Once you enter into the contract, you do not have a case. I work for Cellular One and we honestly try to help customers the best way we can and do not try to rip them off. If there are any mistakes, which no company is perfect, we will correct them. It is the customer's job to catch these mistakes on the bill as they arise and to read the contract before signing or watching out for service changes which can change terms of contract as stated on contract. There are many loop holes as a consumer that can be taken advantage of by simply reading the contract.

We get customer complaints all the time. The customer goes a whole year paying for a plan they did not want, then all of sudden notice this when they get a big bill. Again, it is the consumer's job to pay attention to this and being the good company that we are, we often give one time courtesy credits for these issues. Then customers say, "Well you guys are supposed to tell us when we go over our minutes or make long distance calls." We do not babysit customer, as there are over a million customers with cellular one whom we can not keep up with.

Again, it is the customer's responsibility to keep up with their billing and their usage. I get tired of hearing so many people trying to downgrade Cellular One whenever they do not get what they want. Well, Cellular One has now switched to AT&T and a lot of customers are going to miss us when AT&T takes over all Cellular One accounts!! We have customers who have switched to AT&T who are begging to come back and escalating to the highest supervisor they can, but it is too late. You miss a good thing when it's gone. AT&T has the highest rate plans; no unlimited plans included at all, worst customer service of all. I've even got a taste of it, and they have over 60 million customers. Seems like they should be able to afford cheaper plans?

Cellular One has cheap rate plans with unlimited plans and had just 1.7 million, and we treated our customers with royalty and offered the best rates. People are just so uneducated on cellular services and when you try to explain things to them, they say this has never happened before which is completely untrue. I have had service with Alltel, Verizon, AT&T, and US Cellular. They all operate the same. They all prorate your bills. You are going to be billed a month in advance. You get a phone at discounted pricing, you are now obligated to a contract because you are buying the contract price of the phone. They all make mistakes on the billing. I catch the mistakes immediately and call in to get them corrected. I

am also reasonable and able to accept the fact that there are some things I can not change. A lot of that goes over customer's heads. If some customer's call our reps rude, it's because they call in screaming and cursing and reps just kind of lose it after trying to reason with them. What do you expect when you are screaming and cursing? And believe me, our reps try so hard to reason and keep their cool; and their patience; and their sanity. We get graded on our calls closely and there is no room for rudeness, but it can happen to where a customer has pushed a rep off the edge and you try not to let this job get to you, to where it goes to that point. Well, I am done now, and I am sad to lose Cellular One to such a company like AT&T. I may consider resigning. It was nice chatting with you.

A 30 day notice for cancellation is always displayed on the back of all Cellular One contracts. Once you enter into the contract, you do not have a case. I work for Cellular One and we honestly try to help customers the best way we can and do not try to rip them off. If there are any mistakes, which no company is perfect, we will correct them. It is the customer's job to catch these mistakes on the bill as they arise and to read the contract before signing or watching out for service changes which can change terms of contract as stated on contract. There are many loop holes as a consumer that can be taken advantage of by simply reading the contract.

We get customer complaints all the time. The customer goes a whole year paying for a plan they did not want, then all of sudden notice this when they get a big bill. Again, it is the consumer's job to pay attention to this and being the good company that we are, we often give one time courtesy credits for these issues. Then customers say, "Well you guys are supposed to tell us when we go over our minutes or make long distance calls." We do not babysit customer, as there are over a million customers with cellular one whom we can not keep up with.

Again, it is the customer's responsibility to keep up with their billing and their usage. I get tired of hearing so many people trying to downgrade Cellular One whenever they do not get what they want. Well, Cellular One has now switched to AT&T and a lot of customers are going to miss us when AT&T takes over all Cellular One accounts!! We have customers who have switched to AT&T who are begging to come back and escalating to the highest supervisor they can, but it is too late. You miss a good thing when it's gone. AT&T has the highest rate plans; no unlimited plans included at all, worst customer service of all. I've even got a taste of it, and they have over 60 million customers. Seems like they should be able to afford cheaper plans?

Cellular One has cheap rate plans with unlimited plans and had just 1.7 million, and we treated our customers with royalty and offered the best rates. People are just so uneducated on cellular services and when you try to explain things to them, they say this has never happened before which is completely untrue. I have had service with Alltel, Verizon, AT&T, and US Cellular. They all operate the same. They all prorate your bills. You are going to be billed a month in advance. You get a phone at discounted pricing, you are now obligated to a contract because you are buying the contract price of the phone. They all make mistakes on the billing. I catch the mistakes immediately and call in to get them corrected. I

am also reasonable and able to accept the fact that there are some things I can not change. A lot of that goes over customer's heads. If some customer's call our reps rude, it's because they call in screaming and cursing and reps just kind of lose it after trying to reason with them. What do you expect when you are screaming and cursing? And believe me, our reps try so hard to reason and keep their cool; and their patience; and their sanity. We get graded on our calls closely and there is no room for rudeness, but it can happen to where a customer has pushed a rep off the edge and you try not to let this job get to you, to where it goes to that point. Well, I am done now, and I am sad to lose Cellular One to such a company like AT&T. I may consider resigning. It was nice chatting with you.