Complaint Review: cellunlocker.net
cellunlocker.net cellunlocker.net provides VIRUS infected SOFTWARE that does not UNLOCK PHONES Internet
*Consumer Comment: Very Similar Expirience
*UPDATE Employee: Refund Policy
*REBUTTAL Owner of company: Thousands already unlocked, Easy Video Guide, provided
*Author of original report: Cellunlocker.net SCAM
*REBUTTAL Owner of company: 100% Guaranteed or Money Back
Looked hard, all over, and ended up landing on cellunlocker.net. They had top advertising banners everywhere, #1 search result on google, a nice website, and a published 100% refund guarantee.
For $29.99 to unlock my Sony Ercisson Xperia X10 phone, I figured, not too bad of a risk, especially with their claimed 100% guarantee.
Well, buyer beware!
1- PURCHASE, SLOW DELIVERY: After making the purchase, it took about 4 hours for them to mail me the software. A little slow?! It's ok, I can live with that.
(Elapsed Time since purchase: 4 hours)
2- SLOW DOWNLOAD: Once the software link was emailed, it took 1 hour to download a 46MB file (I have high speed internet). Slow servers?! fine, it happens. With the software came a complicated list of instructions (21 steps no less), and Im a software engineer!
(Elapsed Time since purchase: 5 hours)
3- VIRUS! SLOW/NO LIVE SUPPORT: I attempted to unzip the file, and install the software, and AVG Antivirus blocked installation, as it identified a VIRUS in their software. So, I tried calling there 800 number 6 times, and phone kept hanging up on me. Don't believe me, go ahead try calling them right now at 1-800-507-9077!
Their live chat is ALWAYS OFFLINE. So, I opened a tech support ticket for assistance. It was assigned to Jenny LEE. After 5 hours and 10 minutes, I got a response stating their software is virus free and to proceed with installation.
So, against my better instinct, I made the exception with the antivirus and proceeded with the installation.
(Elapsed Time since purchase: 10 hours)
4- APPLICATION WON'T START: Once the software was installed, I tried to start it, but kept getting an error message from windows (win home 7 - 64). So, I emailed tech support again, back and forth, at least 3 times. They still couldnt figure out, what was the cause. I did some troubleshooting myself, and figured out, that the antivirus was blocking it and turned it off. So after 7 hours of troubleshooting, application finally started.
(Elapsed Time since purchase: 17 hours)
5- STUCK, NO SUPPORT: I got stuck on step 13 of their complicated 21 steps list of instructions. Let me tell you, it is complicated! (did I mention that Im a software engineer?!). I got so frustrated, by this time, I had been working on this 17 hours!! So I requested a refund. Tech support offered to help, but did not provide any help. So I requested a refund 2 more times. They simply ignored me.
(Elapsed Time since purchase: 25 hours)
6- IGNORED, DENIED SERVICE AND REFUND: After being ignored for almost 24 hours, and to add insult to injury, they close the ticket stating the phone is unlocked!
(Elapsed Time since purchase: 36 hours)
At the time of this posting, a little over 7 days after I made the purchase. MY PHONE IS STILL LOCKED. I have dropped off my Xperia x10 at a cell phone shop to have it unlocked. Its going to take 4 days at a cost of $75 to unlock it.
Although their website claims a 100% refund guarantee.
Cellunlocker.net still REFUSES TO REFUND MY MONEY.
If I can prevent at least one person from making the mistake of buying from cellunlocker.net, then this posting was worth it.
This report was posted on Ripoff Report on 08/15/2011 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cellunlockernet/internet/cellunlockernet-cellunlockernet-provides-virus-infected-software-that-does-not-unlock-p-765604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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