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Report: #432651

Complaint Review: Central Coast Nutraceuticals,Acaipure,Fit-Fac.com,Selfhelpff.com,Acaiburn - S Largo Florida

  • Submitted:
  • Updated:
  • Reported By: Haverhill Massachusetts
  • Author Confirmed What's this?
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  • Central Coast Nutraceuticals,Acaipure,Fit-Fac.com,Selfhelpff.com,Acaiburn 12399 Belcher Road S Largo, Florida U.S.A.

Central Coast Nutraceuticals,Acaipure,Fit-Fac.com, Selfhelpff.com, Acaiburn SCAM! SCAM! BEWARE! Company is deliberately over-billing from several locations for business not wanted!!! SCAM!!! S Largo Florida

*UPDATE Employee: Hello

*UPDATE Employee: CCN is here to help!

Show customers why they should trust your business over your competitors...

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This company poses as a self help type company in several flavors. They trick you into buying a free sample for (postage only), then bill you a ridiculous amount for the product. And keep billing you..

Here is the good part, even after you call up and cancel the order, They are nice enough on the phone, BUT, they still charge your credit card.

Every month when you see your bank statement, you will see that they will have charged you from a different product name and a different state as well.

So far we have been ripped off 4 times and enough is enough.....This company banks on the fact that if you don't cancel your order within the 20 day evaluation period, they assume you want the product... We cancelled within the 20 day period and are still being charged.

I had to cancel my bank card in order to stop the insanity... Oh and by the way, when I did confront the representative on the phone, they denied even being associated with one of the alias company names used, then they hung up on me...Silly me, believing in e-commerce with the scam artists in place.

I just want this company to go to jail and be put out of business for what they practice...The shell game in disguise,bait and switch, call it what you like, but don't let them get your money.

My bank is very aware of them, what they are doing and I hope they don't get rich from many many other unsuspecting potential customers involved with this type of e-commerce....

Cindy
Haverhill, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 03/10/2009 10:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/central-coast-nutraceuticalsacaipurefit-faccomselfhelpffcomacaiburn/s-largo-florida-33773/central-coast-nutraceuticalsacaipurefit-faccom-selfhelpffcom-acaiburn-scam-scam-b-432651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

POSTED: Thursday, July 16, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Thanks,

Acai Burn Team

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#1 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

POSTED: Sunday, June 21, 2009

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.

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