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Report: #1276580

Complaint Review: Century diamonds - Culver City California

  • Submitted:
  • Updated:
  • Reported By: JA — San Francisco California USA
  • Author Not Confirmed What's this?
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  • Century diamonds Culver City, California USA

Century diamonds Daras Diamonds, Daras Diamonds I should have know before giving my credit card Culver City California

*Author of original report: Update : return was authorized and payment was returned to CC

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I wanted to give my wife a pair of diamond earrings for Christmas,  I am not a big shopper and figured this was a product i could buy on line at a relitive discount because the online stores would not have the big jewlery store overhead.  I did som research and found a lot of good reviews about Century Diamonds ( Most of which i have now found out were self promoted by them.)

I ordered accordingly based on the guide they had and figured I was going to get a couple of nice diamonds based on the quality i selected and the comments of the order processor when i called to confirm.  i place the order thnking they would ship that day as I paid extra for 2 day shipping.  it turns out they did not ship for a 4 days which if i would have known it would be that long i would not have paid extra shipping charges. to get to the point of this report - when the diamonds did arrive i anchously opend the box to what 3 weeks pay looks like and I was shocked to find two milk colored dull stones.  they did not even look any diamond i have ever seen. 

when I called i was told they are real and they "conform to the grade selected"  i said I needed to return them and get credit so I can buy my wife a real gift - they kept trying to sell me up to a more expensive product and them reluctanlty gave me a return number.  I sent the return to be tracked ant signed for and I am glad I did because it have been a week and when i followed up to see where the return is at they acted like they never recieved it. i then made it clear some one signed for it and i had all of my documentation and all of a sudden they said it in fact had been recieved and is now being reviewed.  I will believe the return when i actually see it on my credit card statment but at this point I do not have high hopes.  in the future i will pay extra and only buy from reputable stores that have a location I can goto if there are problems.

This report was posted on Ripoff Report on 12/28/2015 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/century-diamonds/culver-city-california/century-diamonds-daras-diamonds-daras-diamonds-i-should-have-know-before-giving-my-credi-1276580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Update : return was authorized and payment was returned to CC

AUTHOR: - ()

POSTED: Wednesday, December 30, 2015

To be fair I wanted to make sure I completed the report to include the fact that my credit card was reimburrsed for the full amount and while i am not happy with the process of the purchase and the representation of the product prior to shipping i was not in fact "Ripped Off" because they did return my payment when I produced all documentation of the return. 

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