Report: #51655

Complaint Review: Century Express Van Lines

  • Submitted: Fri, April 04, 2003
  • Updated: Fri, April 04, 2003
  • Reported By: Smyrna Georgia
  • Century Express Van Lines
    1919 NW 19 Street, Suite 701
    Smyrna, Georgia

Century Express Van Lines lied to, mistreated, verbally abused and over charged. Now where are my items Ft. Lauderdale Flordia

*Author of original report: The correct physical address

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I received a quote on-line from the company. The next day, a representive called me back and we discussed the moving date and the items to be moved, in great detail.

Per the discussion, a time and date was set and agreed upon. When the day arrived, the company was more than 8 hours late. In the interim, I called and (at first) diplomatically inquired about the designated driver's where abouts. They were extremely apologetic.

Once they arrived they loaded the truck and charged me a different amount that what was initially quouted and listed on their data sheets. I hesitantly paid for 2 reasons: 1 - It was 3am by the time they finished loading the truck. 2 - I had to report to work the next day, in another state. I was in a no win situation, I thought.

Once I paid and just as the drivers were walking out of the door, they demanded a tip. I was furious. I had already paid those guys money that wasn't budgeted and they had the audacity to demand more. I told them no and literally forced them out.

The 2 drivers got into a fight with 2 other tennants who were also moving. It was a mess, a living nightmare. I couldn't believe that after all of that planning and preparation, that I made, that things actually turned out that way.

April 4, 2003 (aproximately 4 months after the above mentioned careless event), I called the toll free number to request the delivery of my storage and low and behold, there was a voice mail, which informed callers that the company is closed and to leave a message, and that someone would return the call. My heart fell through the floor.

I paid them $2,500.00 on the day of pick up. Three months, I had continued to pay the monthly fee of $220. The first month was free. The final quoted amount is $2,723.00.

At this time, I've left several messages and have yet to hear back from anyone. Actually, I'm not expecting to. I have also contacted the Bankruptcy Court at 954-769-5700 to find out if they have filed Bankruptcy and they have not. I then contacted the Secretary of State at 850-245-6500 and discovered that the company is still active. They have until May 1st to report status again.

At this point, I want my refund and my storage...NOW!

Smyrna, Georgia
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This report was posted on Ripoff Report on 04/04/2003 03:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

The correct physical address

AUTHOR: Trina - (U.S.A.)

The correct physical address of which I submitted payments to is: 1919 NW 19th Street, Suite 701, Ft. Lauderdale, FL 33311. The phone number is as previously listed: 888-633-9923.

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