Report: #1013562

Complaint Review: Century Link

  • Submitted: Wed, February 13, 2013
  • Updated: Wed, February 13, 2013
  • Reported By: LoriLG — Albuquerque New Mexico USA
  • Century Link

    United States of America

Century Link Did not receive bundling credit internet

Show customers why they should trust your business over your competitors...

I was promised a $50 credit for bundling home phone, internet, verizon and direct tv on 11/24/12.  It took them until 01/03/13 to complete the package.  That was after I spent 8 hours of 9 phone calls trying to get it done.

Once the internet was hooked up, I lost all phone service and internet for 5 days.  My home business involves me working on the computer.  I lost 5 days of pay at $35 an hour.  They offered me a credit of $8.40.  Ridiculous.....and the credit never showed up on my bill. I could not even set my house alarm.

Now after two months of asking for my $50 credit for bundling all of the services, they offer me a credit of $28.48.  They said they were offering me more than I had coming to me because of the hard time I have had with all of this!!! Also, my home phone and internet is supposed to be $64.95 a month.  For some reason they prorated my service at $75.00 a month.  They will not answer me when I ask them why.

Stupid, stupid me!
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