ED Magedson – Founder
Century LinkNationwide USA
Century Link Poor service, no technical support, impossible to reach for support, rude, disrespectful, impossible Minneapolis Nationwide
I would NEVER recommend Century Link for internet service. They are impossible to get ahold of on the weekends! [what up with that???] and when you do get ahold of someone - after calling at least a dozen different numbers that are totally inconsistant - you have to tell your story everytime another representative comes on the line. You get transfered around to different people - never to the correct person the first time - and at some point the call is dropped. I have been hung up on twice - and I was not using profanity or raising my voice. You have to give ALL the details of your account information to everyone you talk with - every call I've made to them has taken 45-80 minutes!
Actually getting internet service is off and on. The last time I had to wait a week for a tech to come to my house (because I had to be home) and nothing was wrong. After he went back to the office he called to say it was 'a glitch in the programming' and it was fixed immediately! I have been without service for weeks at a time. And I am in a large city - and would expect they have the best equipment/service available to them to provide for my needs for the $65/mo. I pay for a connection.
They have no concept of "Customer Service" - interestingly as I share my experience and frustration with family and friends, people I know living in Mesa AZ have had the same or even worse experience with Century Link. One of my friends had to move because the only service availble to her, in her area, was Century Link and she could NEVER depend on it - so she moved!!!!! Her business depended on having a working internet line.
I will be changing back to Comcast even though they cost a bit more.
This report was posted on Ripoff Report on 04/30/2014 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/century-link/nationwide/century-link-poor-service-no-technical-support-impossible-to-reach-for-support-rude-d-1142926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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