Report: #1400932

Complaint Review: Centurylink

  • Submitted: Mon, September 18, 2017
  • Updated: Mon, September 18, 2017
  • Reported By: dbeaty — Fort Myers Florida United States of America
  • Centurylink

    ,
    USA

Centurylink Raised rates without notifiction and charged lates fees based on those rate hikes

*Author of original report: Thanks

*Consumer Comment: WHy?

Show customers why they should trust your business over your competitors...

In 2016 I helped my mom set up internet service in Fort Myers FL. She used it in 2016 and early 2017. At that time Centurylink began raising the price per month, unbeknowsnt to my mom. She was paying a set rate, quoted to her perviously and had been paying that month to month electonically.  My Mom went into the hosptal in july 2017  when Centuylnk hiked the prices, pennys at a time without a noticce to my mom, They began acessing late fees. $40 for a $2 overage. Within a few months the overage was 40-100 dollars .  

While Centurylink billed my mom over $40 per month in late fees per month for a few dollars late, they increased her monthly service for internet to over $60 for basic DSL broadband. I called to help her, and was told that unless I submit a power of attoryney I could not even speak to a rep. She was in the hospital following hurrincane Irma and could not get on the phone. I explainded that to the rep. They told me I could FAX a form so that they may be able to talk to me.

PLEASE AVOID THIS COMPANY. DO NOT SIGN ANYTHING WITH THEM. THEY TREAT PEOPLE LIKE $$ ONLY. I EXPLAINED MY ISSUE WITH THE STORM DAMAGE AND MY MOM IN THE HOSPITAL AND THE REP DID NO EVEN ACCKNOWLEDGDE OUR SUFFERING. I was given no condolenses, no grace period, no support other than 'maybe your rate was raised for an end to a promition." I said, "I set this account up for my hospitalized mother an no one required an authorization then?" They said, I am sorry unless your mom provides written consent we cannot discuss her account.

Based on this I am a personal crusade to stop everyone I meet from every signing up to Centurylink Communications. I am using a hashtag #centurylink to tell my story. To help others in need and assist those taken advntage of or denied access to those account they have a right to review. I will post this to every social media platmorm to infom the public about this inconsiderate behavoir

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This report was posted on Ripoff Report on 09/18/2017 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/centurylink/-/centurylink-raised-rates-without-notifiction-and-charged-lates-fees-based-on-those-rate-h-1400932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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1Author
1Consumer
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#1 Author of original report

Thanks

AUTHOR: - ()

Thanks. You are so helpful and I'm glad you stand for the rights of the giant telecoms to randomly change rates, tack on ridiculous late payment charges for pennies over the amount due. And have no compassion for people with real lives and unforeseen events.  I hope if you are ever in the hospital no one ever looks are your service bill and you also get no service or empathy from these companies you defend.

I do have a power of attorney. I'm sure sending in the copy to the address provided will result in this being handled in a swift and fair manor. Rather than a waste of my time for pointless futility. In the mean time I just had my wife call in, say she was my mom, ask about a refund of all the late fees, be denied,  and then canceled the account.  So much for the great and meaningful security measures in place to protect the account. There was no contract, no special rate that expired. The rate was raised over 200% after 2 billing cycles of having the few dollars under the amount due. Probably also in some fine print.

CenturyLink billed my mom over $100 in late fees because she missed about $6 in payments when they raised the rates while she was unable to review the invoice. Of course it's all legal and in the fine print. But customer service is listening to customers and having empathy to their situation. I feel safe there are people like you in place to make sure this will never happen. Dog eat dog, right? Read the fine print. Stop whining, you don’t deserve anything beyond the air you breath, ever.

I stand firmly by my report. RIPOFF. Buyer beware.

Good luck when you get old and have emergency surgery. I hope you have loving people around you to get your mail and make sure your $2 is added to the bill pay payment so you don't breach your contract with poor poor #Centurylink. 

 Dave Fort Myers Florida

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#2 Consumer Comment

WHy?

AUTHOR: Robert - (USA)

Why didn't your mom review her statements? Does she have a contract that guarantees a set rate for a period of time  Perhaps if she READ her statements she would have gotten the notice of the price increases.

As for the Power of Attorney, you are not going to want to hear this but..THEY are 100% RIGHT.  Your mom is an adult, you are NOT on the account.  You have ZERO right to review the account, and they have every right, and actually an obgliation to NOT discuss the account with any unauthorized people.  You should be thankful that they were doing this and not writting a RipOff report about it.  As if they were lax what would keep someone with bad intentions from getting just enough information where they could "fake it" and give them a sob story where perhaps even getting service started at another address in your mom's name.  I can guarantee you would be the first one here saying how they should have done more to verify that the person that called.

I do like how you wanted some sort of grace period because of the hurricane, which while understandable it doesn't explain why you want the grace period to extend back into July(or earlier).

One final thought. Yes, you should seriously look at getting a POA from your mom in case an emergency does come up and you do need to deal with things. A good attorney can point you in the right direction as to what you should do.

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