Complaint Review: centurylink - Internet
- centurylink Internet USA
- Phone:
- Web: http://www.centurylink.com/
- Category: Internet Service Providers
centurylink century link STAY AWAY FROM THESE THIEVES. Las Cruces New Mexico
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Dealing with these people is a nightmare. I cancelled my Internet service last year due to a move but never received proper labels to return my modem. After inquiring for several weeks I finally got the label to return the modem. After some time I got a bill form their collections agency for the modem!. What?! I called several times, was put on hold for literally hours and the issue apparently got solved, I owed them nothing. Then I keep getting these bills that just wont stop, even after several calls.
And then I get even more of a run around. You know the routine, they transfer you to customer service and they say it's a financial department issue, then they transfer you to the financial department and guess what, it is a customer service issue. back and forth until you literally go insane.
I finally get through to a very rude lady who basically tells me that I have to pay up or else, even when I had the tracking number for the returned modem and everything! On normal instances, I would consider this just criminal lack of organization from the company, who clearly does not care about customer service. But after asking around other conned users I came to realize they use this disorganization as strategy to make some extra money. I consider this harassment and I am seriously considering legal action. Stay away from centurylink, there are thousands of people that don't have to be told twice.
This report was posted on Ripoff Report on 07/11/2016 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/internet/centurylink-century-link-stay-away-from-these-thieves-las-cruces-new-mexico-1316277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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