Report: #1153429

Complaint Review: CENTURYLINK

  • Submitted: Mon, June 09, 2014
  • Updated: Mon, June 09, 2014
  • Reported By: Erin — Glenwood Springs Colorado



Show customers why they should trust your business over your competitors...

I have been attempting to disconnect my telephone land line from Centurylink since February 2014. When I call, they give me 3-4 numbers to punch:  Additional Services; Repairs; Discontinue Various Services; etc.  IF I push the Discontinue Services button, I am placed ON HOLD forever!!  I have never been able to stay online long enough for them to answer, I guess.  How long should a CUSTOMER be required to stay on hold in order to get satisfaction from a company??  ONE HOUR??  TWO HOURS??  I have a life.  I have sent them an email, telling them to disconnect my "services" which are off and on and I never know if I have a phone line or not.  They respond saying they do not accept emails for disconnecting services.  I need to call them in person.  FINALLY I thought I had an answer to my problem.  They have a 'CHAT LINE' on their website.  So, I tried it.  I jumped through all the multitude of hoops the "customer service bimbo" provided for me.  FINALLY, after 15 minutes or so, she told me she would follow through with my disconnect.  LO AND BEHOLD!!  She only received an ERROR CODE!!  But, wait!!  She would try it again and see if it worked.  Sadly ... "surprisingly" ... she was still receiving the ERROR CODE and could not complete my request to DISCONNECT.  Instead, I was told to call customer service on the weekday from 9-10 (or whatever) EST.  I told her I would no longer waste my time attempting to contact any of their pseudo "customer service" personnel.  She ever-so-cutely did a (* = frustration) which was merely STUPID.   FCC says they do not deal with Centurylink.  Is it because THEY cannot get through to anyone, either?????

For your own peace of mind .... STAY AWAY FROM CENTURYLINK!!!  They will stalk you until you die and they will continue to want your $$$$$ even when you are cold in your grave and turned to dust!!!

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This report was posted on Ripoff Report on 06/09/2014 08:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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