Complaint Review: CenturyLink - Denver, CO 80202 Internet
- CenturyLink 930 15th Street, 11th floor, Internet United States of America
- Phone: 1-877-348-9007
- Web: www.centurylink.com
- Category: Telephone Companies
CenturyLink Qwest Since we moved to Chino Valley, AZ, our phone service has been lousy and CenturyLink refuses to fix it. CenturyLink claims that their phone line tests good and tries to blame our house wiring, Internet
*Consumer Comment: replace them, then charge back fees
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Since we moved to Chino Valley, AZ, our phone service has been lousy and CenturyLink refuses to fix it. CenturyLink claims that their phone line tests good and tries to blame our house wiring as the problem. But every time it rains, the phone lines shorts out causing bad connections in our area. We replaced our house phone lines and purchased brand new phones to correct any errors on our side of the service, but the service remains lousy when it rains because the moisture gets into their wiring causing bad connections.
A telephone technician told us that the CenturyLink line pairs were probably the problem and suggested that we contact CenturyLink to have them change the line pairs. We did that but CenturyLink refused stating that our line tested good. We explained that it does test good sometimes but shorts out after a rain but they refuse to use common sense and fix the problem. We are paying for a very lousy service and want our money back.
This report was posted on Ripoff Report on 08/30/2012 11:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/internet/centurylink-qwest-since-we-moved-to-chino-valley-az-our-phone-service-has-been-lousy-and-934815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
replace them, then charge back fees
AUTHOR: eye for an eye - (United States of America)
SUBMITTED: Thursday, January 03, 2013
call credit card you use to pay, and charge back the fees to then, tell them that they are not legit charges.
I had similar problems in WY and was told they will not spend the money to fix problem. Was told their system was overloaded and i had to wait for it to free up to work. Ditch them and campain with everyone you know to switch to another provider. As consumers we need to demand the proper service that we were promised. We need to quit letting companies treat us any way they want to.
Writing a letter here feels good, but get off your butt and do something about it. Set these guys straight on who affords them their paycheck.
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