I had a package deal with Centurytel for quite a while, and then Centurytel became Centurylink. Our package deal with them included telephone and DSL service. We have always paid our bills promptly. We asked to have our phone disconnected on May 3, 2010 and our DSL disconnected on April 12, 2010. Centurylink actually disconnected our phone service early on April 23rd (instead of May 3rd) without my permission, which caused me a lot of grief.
In summary, our phone was disconnected on April 23rd and DSL on April 12th. We paid for both services in advance through April 19th. I asked them to send me a final statement of what they owed us for paying in advance. They finally sent us a check in July 2010 for $19.36 because I overpaid them, but they did not send me a final closing statement that I requested from them.
The problem is they keep sending me bills every month for services we no longer have with them. In April they send me a bill for $51.97, in May they sent me a bill for $137.24, in June they sent me a bill for $26.16, and for July they sent me another bill for $26.07. Each month I call them, asking them why they keep sending me a bill when we no longer have any service with them and haven't had service since April.
I have called every month since April to speak to four different managers at Centurylink who promise me they will get this straightened out. These manager would not give me their last name, but I have kept accurate records of my phone calls.
When I finally got a reimbursement check in July for $19.36, I thought Centurylink finally got their records straight, but because I just got another bill from them today (July 28th) for $26.07, I know that they will never get their records straight.
I think they are harassing me every month by sending me bills for services I do not have with them. I have finally contacted the FCC to report them. I feel harrassed and hate Centurylink.
Not only are they incompetenet in their billing, but I have had terrible internet service over the years with no internet or email service for extended periods of time. What a terrible, frustrating experience. I'm warning you--Do Not Go with Centurylink.