ED Magedson – Founder
CenturyLink Prism TV Horrible Product, Incompetent & Rude Customer Service Las Vegas Nevada
First of all, our internet service was slow and inconsistent. The Prism whole home dvr is programmable online but we were never able to log into our dvr because their system didn't recognize us. Even their tech support could not log into our account for the dvr. They accelerated a trouble ticket and could not tell us when or if it would be resolved.
When we had had enough, we cancelled within our 30 day trial period. We were told we could not keep our phone number and that we had to cancel a week before to get the cancellation within our trial period. I went berserck and with the help of our Cox installer, we were able to get our number. After arguing with the rep on the phone for awhile, I was able to get our account cancelled within the trial period to avoid the $250 early cancel fee.
THEN two days after we received our final bill of $166.19, we received a collection agency letter telling us we were being sent to collection for $301.90! I called customer service very upset, buit not yelling or anything. Just speaking firmly and the rep told me to BE QUIET while she was talking. RUDE, RUDE, RUDE. She said they send EVERY cancellation to Pre-Collection for 90 days. WTH? We have stellar credit which is why we could get their service in the first place. Additionally, we did not owe $301. Furthermore, we had only received the final bill. Why in the heck wouldn't I be upset over this?
Customer service and Tech support are horrible. The Prism service is dependent on their internet service which is beyond slow. I will never do business with them again and neither should anyone else.
This report was posted on Ripoff Report on 08/16/2013 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/centurylink/monroe-louisiana/centurylink-prism-tv-horrible-product-incompetent-rude-customer-service-las-vegas-ne-1076445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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