• Report: #1144603
Complaint Review:


  • Submitted: Tue, May 06, 2014
  • Updated: Tue, May 06, 2014

  • Reported By: Daniel — Phoenix Arizona
Nationwide USA

CenturyLink Got two different prices!!! Phoenix Arizona

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I recently moved to a new apartment.  I had Cox cable/internet services at my previous residence.  There was never any issues with Internet or Cable.  When I moved to my new place, I was informed the provider was CenturyLink.  I was given a phone number to call to set it up by the property manager.  However, I choose to go online to order both cable and internet.

I was give a monthly fee of $64 and some change for both Internet and Cable Bundle.  I was also given a price of approximately $154 up front.  It was show that the HD receiver for the internet was free with the set up.  Two day later, I received an email from ecom-lqw-fallout@centurylink.com.  I was told they were trying to reach me by phone "with no luck."  Because of this I needed to call them at 800-547-0779 so they could finish my order.  I was told to use a reference phone number of 602-957-1461, despite the fact that I've never heard of the number.

I finally reached someone, who told me that I was not only going to have to pay for the HD receiver, but they were going to need an upfront fee of $281 dollars and a monthly fee of $101.  I told the person that I was given a price, IN WRITING.  Apparently, because I am living in an apartment, it would be a different price.  This was inspite of the fact that they had my address and apt number when I signed up two days prior.

They also did a credit check, and because of my credit score of 809, I would need a deposit.  However, my apartment complex did not need any kind of a deposit because of my score.  For some reason I don't need a deposit for an apartment, but I do need a deposite to get internet and cable.

I do know from my experience in consumer law, that a store is required to charge you the price that is shown on the merchandise regardless of whether or not it is incorrect.  However, apparently if your Centurylink, that it's not the case, and they can be misleading when it comes to however much they want to charge.

This report was posted on Ripoff Report on 05/06/2014 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/centurylink/nationwide/centurylink-got-two-different-prices-phoenix-arizona-1144603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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