Complaint Review: Certegy Check Services, Inc.
Certegy Check Services, Inc. Declined purchase at Big-5 Sporting Goods in Elko, NV 89801 using a bank issued checking account. Tampa Florida
*Consumer Comment: Hard to hear
On June 30, 2013 I wrote a check to pay for itmes I wanted to purchase at Big 5 Sporting Goods in Elko, NV. I was declined the use of my check by Certegy Check Services, Inc. of Tampa Florida. I was given no reason why my check was denied. The automated telephone service was of no use, and when I called the toll free number to ask a living person why Certegy denied me, she wanted my personal finance information (checking account, drivers license#, bank routing number). When I refused to give Certegy my information, I gave Certegy the information concerning the denial: chek number, location, and amount written... they told me "thanks for calling sir." Who in his or her right mind would provide that information to a company you do NOT do business with...my business was between Big 5 and my banking institution. Certegy had my information (even though its wrong or incomplete) when Certegy denied my check. If I provide the check number, location of store, and the amount the transaction was for, Certegy should be able to pull up my information pertaining as to why the denial.
The manager of Big 5 could not overwrite the decision by Certegy, even after hearing the amount available in my checking account (via telephone with our bank of choice and from where the check was issued). Even though we have never bounced a check, or written a check without having the funds to cover the check, for some reason Certegy decided our check was no good. If you are a retailer, and you want to have customers with sufficent funds walk out your door fealing as I did...use Certegy Check Services. A couple things you can count on as a retailer using Certegy: you won't have any bounced checks from people that don't bounce checks, and you will make many customers uncomfortable without cause. If a retailer uses Certegy, that retailer must not care how Certegy treats that retailers customers.
This report was posted on Ripoff Report on 06/30/2013 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/certegy-check-services-inc/tampa-florida-33630/certegy-check-services-inc-declined-purchase-at-big-5-sporting-goods-in-elko-nv-89801-1063287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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