Report: #1063287

Complaint Review: Certegy Check Services, Inc.

  • Submitted: Sun, June 30, 2013
  • Updated: Sun, June 30, 2013
  • Reported By: snie1 — Elko Nevada
  • Certegy Check Services, Inc.

    Tampa, Florida

Certegy Check Services, Inc. Declined purchase at Big-5 Sporting Goods in Elko, NV 89801 using a bank issued checking account. Tampa Florida

*Consumer Comment: Hard to hear

Show customers why they should trust your business over your competitors...

On June 30, 2013 I wrote a check to pay for itmes I wanted to purchase at Big 5 Sporting Goods in Elko, NV. I was declined the use of my check by Certegy Check Services, Inc. of Tampa Florida. I was given no reason why my check was denied. The automated telephone service was of no use, and when I called the toll free number to ask a living person why Certegy denied me, she wanted my personal finance information (checking account, drivers license#, bank routing number). When I refused to give Certegy my information, I gave Certegy the information concerning the denial: chek number, location, and amount written... they told me "thanks for calling sir." Who in his or her right mind would provide that information to a company you do NOT do business business was between Big 5 and my banking institution. Certegy had my information (even though its wrong or incomplete) when Certegy denied my check. If I provide the check number, location of store, and the amount the transaction was for, Certegy should be able to pull up my information pertaining as to why the denial.

The manager of Big 5 could not overwrite the decision by Certegy, even after hearing the amount available in my checking account (via telephone with our bank of choice and from where the check was issued). Even though we have never bounced a check, or written a check without having the funds to cover the check, for some reason Certegy decided our check was no good. If you are a retailer, and you want to have customers with sufficent funds walk out your door fealing as I did...use Certegy Check Services. A couple things you can count on as a retailer using Certegy: you won't have any bounced checks from people that don't bounce checks, and you will make many customers uncomfortable without cause. If a retailer uses Certegy, that retailer must not care how Certegy treats that retailers customers.

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#1 Consumer Comment

Hard to hear

AUTHOR: Sara - ()

Good afternoon.  There are a couple of things that are hard to hear, but need to be said.  Big 5 (and other retailers) enter into a legal agreements with Certegy (or Telecheck, or Check-Mate, or other check guarantee services).  The fact that it's a legal contract means Big 5 (and other retailers) MUST obey Certegy.  If Certegy say's "no" to a check, the retailer must obey.  If they do not AND that check SHOULD bounce, then Certegy will not pay the retailer the face value of it, and may terminate service.  Corporate offices LOVE Certegy, and other check guarantee services.  They eliminate the threat of loosing money on bounced checks.  Store-level staff HATE check-guarantee services because of the yelling(+/-) when a check is declined.  Although the logic of check-guarantee services makes financial sense, no one likes getting yelled at.

It makes sense that retailers would WANT to sell you stuff.  But legal agreements are clear.  It is confusing to most people that check-guarantee services would refuse anyones check WITHOUT providing an explenation.  But there is a reason for this.  If they had to, that reason would be debatable.  And there is NO LAW stating that any retailer HAS to take anyones check.  It's not a debate.  No one has to take your check, and no one needs a reason.  It just makes sense that they'd WANT to take it.

Rest assured store-level staff are SLAVES to the SYSTEM and have NO SAY whatsoever.  Store-level staff just gets yelled-at for it, and sometimes cussed out (or worse...far worse) by customers who blame them for corporate rules. 

Now comes the hard part.  You were not ripped off.  You just feel violated.  And by golly, you want to vent.  Go ahead.  But it's not a crime to refuse a check, and it's not a rip off either. 

What can you do about it?  Very little...maybe nothing.  But you can tell the retailer AND Certegy that where ever you go, if you see a Certegy sign, you'll shop somewhere else.  Stick to your some where else.  Then, a year later, tell the retailer AND certegy that you HAD the opportunity to shop with a certegy retailer, but chose to spend your money somewhere else.  Money talks (pardon the pun).

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