• Report: #439141
Complaint Review:

Certegy Payment Recovery Services, Inc. - CPRS

  • Submitted: Mon, March 30, 2009
  • Updated: Wed, January 06, 2010

  • Reported By:Gilford New Hampshire
Certegy Payment Recovery Services, Inc. - CPRS
11601 Roosevelt Boulevard St. Petersburg, Florida U.S.A.

Certegy Payment Recovery Services - CPRS Automated male caller leaves a message that CPRS is "attempting to collect a debt". St. Petersburg Florida

*General Comment: this company is run by Babboons....

*UPDATE EX-employee responds: Certegy is a legitimate business

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Scam alert for Certegy Payment Recovery Services (CPRS). We've had two calls from this company now within the last 4 days, stating that they are "attempting to collect a debt". The Automated male caller leaves a message stating to call them at 1-800-873-5869. The number they call from is listed as 205-752-7762 - CERTEGY PAYMENT.

The first thing the automated 800 phone # tells you when you call is "CPRS, a debt collection company. This is an attempt to collect on a debt, and this conversation may be recorded. Please have your control number, your checking account number, and your routing number ready when prompted..."

Everything about this smells of a SCAM!

First off, we have no debts that are past due or any bounced checks, NONE. We have overdraft protection, plus our bank covers overdrafts without any overdraft protection. I just ran a credit report and found no identity theft or anything suspicious with any of our accounts.

Second, the first thing the automated voice tells you is that they want you to have your control number, checking account number, routing number, zip code, and full name, ready when prompted. HELLO, why don't we just hand over our social security number and date of birth while we're at it, NOT! After attempting to divert to a real person, the automated line will try to connect to an available representative, then the line goes to a BUSY SIGNAL.

Third, I've done some research into this company online and have found nothing but complaints and scam reports for them, which is how I found this website. CPRS does not even have a valid website! RED FLAG! Also, when I type in http://www.certegy.com it redirects to http://www.fidelityinfoservices.com ???

Fourth, I would assume that a debt collection agency who has so much information about me would have a real person calling and asking for our specific names and for a specific debt, none of which is stated by the automated teleline. Plus, if they really want to contact us, they should send anything in writing to our home address which is listed on our checks and with our bank.

Do yourselves a favor, do not give them any personal information! I plan on blocking the number as I now have digital phone service, which has this feature. I may even report them to the local police.

Mr. c
Gilford, New Hampshire

This report was posted on Ripoff Report on 03/30/2009 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/certegy-payment-recovery-services-inc-cprs/st-petersburg-florida-33716/certegy-payment-recovery-services-cprs-automated-male-caller-leaves-a-message-that-cprs-439141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

this company is run by Babboons....

AUTHOR: DaveG - (United States of America)

i have recieved MANY calls from this company in the past two months. they are looking for some person to "Attempt to collect a debt". they called me 10 times yesterday, then again this morning at 7am PST. I finally called them back this morning to tell them they have the WRONG number and i have never heard of this woman they are looking for. I finally spoke to a rep after being on hold for almost 20 minutes and tried to explain they have the wrong number. She told me i was lying and that i know the person they are trying to contact. I told her she was mistaken and again, she told me to "stop being stupid" and let her talk to the person. that, in my book, is harassment. even tho i am NOT the person who owes money. i know the FCRA(Fair Credit Reporting Act), i used to work for Experian. After she called me stupid, she told me that i better get in touch with the person who owes them money and then rudely hung up on me. When she answered the phone initially, she said her name so fast i couldnt understand it.

Like the subject of my rebuttal says...this company is run by Babboons.
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#2 UPDATE EX-employee responds

Certegy is a legitimate business

AUTHOR: Treva - (U.S.A.)

No.. No scam.

Certegy was acquired by Fidelity in mid to late 2005. CPRS is a collection and check processing center. Automated and outgoing calls, for whatever reason, pop on caller IDs as the outgoing number.. the 205 area code phone number. A call back number is exactly that. It's no different than someone phoning you from a payphone and telling you to call them at your sister Jane's house. The call back number differs because the calls are routed so that any available live agent can receive it.  As far as what the automated recording says, I honestly do not know. I won't lie - I've never heard the recording myself. Incoming calls are first received by the automated answering system... the recording that tells you to have your control # and other pertinent information available in order to better assist customers who are calling in to resolve issues.Automated third party collection calls, or even live calls, are allowed initially to release only a certain amount of information until they verify that they are speaking to the person whom they are trying to reach.

As you say that you have no outstanding anything.. there could be a hundred reasons that you are getting this call. Some of these reasons could be...

1. Wrong Number - This happens alot. A cashier at a store writes your phone number down wrong on your check. A typist enters a wrong number into the data entry tables. Some jerk who's passing bad checks could be slipping your phone number as their own.

2. In Writing - You might not get anything in writing. This could be because some jerk slipping bad checks is using your phone number and someone else's address.

3. Skip Tracing - Someone fraudulentally used your account information with a mix of other stolen information. Joe Smith could be writing bad checks using Jane Doe's address, Heidi Jones's phone number, and your account information. By skip tracing, your phone number might have come up.  Also in skip tracing, the company could be attempting to reach a relative or someone who has previously lived in your home.

Honestly if you haven't gotten anything in the mail and you can still write checks, I wouldn't fret too much. Chances are it's simply a wrong number. :)  I will commend you, on researching the company. However, often times people write fraud/rip off reports when they are not educated on fraud processes, the laws of third party collections (typically "My check was denied but my account has a positive balance so why dont you just call my bank!" type of issues), or on banking laws and policies. So many people feel that their checks should just be accepted as if the cash were being handed over that moment, when a check is simply a written promise that the money is in the bank and available at the moment that the writer's name is signed.

In this day and age, I can hardly blame you for the "RED FLAG" as you put it. My mother often used to get notices from collection agencies on their cheap letterheads, simply listing the amount due and how to contact the company to pay it off. She and I were always both suspicious when these letters did not contain any information regarding the original debt such as where and when it occurred. However, we were blessed to get the information in writing and to get a live human being none of the automated crap first.
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