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Report: #730352

Complaint Review: Certified Payment Processing, Transtech Merchant Group - Carrollton Texas

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  • Reported By: Edward — Franklin Tennessee United States of America
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  • Certified Payment Processing, Transtech Merchant Group 3220 Keller Springs Road #128 Carrollton, Texas United States of America

Certified Payment Processing, Transtech Merchant Group Merchant Solutions Lies Lies Lies Carrollton, Texas

*Consumer Suggestion: This is Common

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I was told no cold calls on business appointments.  What a lie!  I would not have to drive more than 25 miles from my house.  All the business owners were looking forward to talking to Certified Payment Processing consultant.  Quite the opposite happened on the first day!   I had read all the bad reports on the company but decided to give it 1 day see if Ceritified Payment Processing was a legit company?  Well I wish I had never did 1 day webinar on Thursday May 12th, 2011.  The next day without name tag or any identification to business owners.   I went on first call was 30 miles away!  The business was not even open on Thursdays!  When I call the team leader Colte.  He knew that she was supposed there, but had an family emergency.  He had the phone number but would not give to consultant.  He kind of blew it off and said go to lunch.  1st red flag came up on first appointment. 

The next business call was about 15 miles away.  The team leader gave address of a restaurant and only again the first name of the business owner.   When I got to the address it was a home not a restaurant.  I called the team leader Colte.  He again said well go ring door bell and see if mistake was made on who you were to talk to.  Nobody answer the doorbell at the house of supposedly  business owner of the restaurant. When I got home to look in the phone book there no listing of this restaurant!  The team leader Colte said he would call me back in a few minutes.  He did with another restaurant by another name and another address of course.  He said had same phone number at different address.  I called the Human resource recruiter who was a very nice young lady on the phone these business call were supposed to businesses only and preset appointments with business who wanted to talk to a consultant.  She apologized and said she was sorry.  

Then on Monday May 16th 2011, team leader Colte calls 3 times right in row till I had to answer phone basically.  I told not to call again.  The second business appointment was totally bogus.  I could tell he was just making things up!!!  

This report was posted on Ripoff Report on 05/17/2011 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/certified-payment-processing-transtech-merchant-group/carrollton-texas-75006/certified-payment-processing-transtech-merchant-group-merchant-solutions-lies-lies-lies-730352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

This is Common

AUTHOR: Jason - ()

POSTED: Saturday, June 01, 2013

Sorry to hear that happened to you, but I feel like that is common to all of these card processing/merchant services companies.

At one time, these were probably all good companies providing a useful and needed service.  They still provide that in a sense.  But in today's day and age very few merchants do not accept credit/debit cards and most of them are not going to be "happy" to see you or talk to you because there's so many of these companies calling them constantly.  Best case scenario some telemarketer/appointment setter wears them down or convinces them to reluctantly agree to let a rep come out.  Or they are the genuinely curious type and will listen if you can give them a great rate.  But they're not, for the most part, planning their day or schedule around you showing up.  It will be more like, "Oh yeah, you're that guy (or girl).  Well, give me a minute and I'll be with you."  Or, "I'm swamped today and really they can pitch a rate to me over the phone and if I like it, I'll sign".

I did this for probably less than a month with a different company, and the sad reality is these are not good, solid appointments.  The very first one I ever did the lady said she told them not to send anyone out, and they said, well they'll be there at such and such a time anyway" or something to that effect.  I'd say roughly a third or more of my appointments were like that.  I'd say that to my coach/team lead, whatever, and he would say, "Well these are preset appointments, not presold."  I would tell him, "I get that.  But they're saying they told the person they talked to not to send anyone out."  "No, that wouldn't be the case because these calls are recorded and monitored to make sure everything is legitimate."  Uh, sorry, but I was standing there with the business owner telling me he never wanted me there.

There are certain positions in which you have to be a wizard and a master of a salesman to succeed.  I fully believe given the obstacles these companies put in your path themselves with these supposedly good appointments that are 85% crap, that credit card processing is one of those positions.  I'd say stay away unless you're a sales superstar and you know it.  Even then, some of those guys get shot down and humbled.

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