HORRIBLE EXPERIENCE with Travel Vanlines aka Certified Relocations aka Certified Vanlines!! Intimidating gansters and thugs!!! This is a shady company. but the most pleasant and convincing when they took my deposit. Now I cant get anyone on the phone.
I moved from Connecticut down to Florida in January. Travel Vanlines of course beat my lowest quote and was very pleasant to at first. But my final bill was close to double the quote, and still havent been explained why, and still no compensation for all of my damages. They intentionally underquote you to get you in the door. Then they hostage your furniture and demand what they want (and they will take it all).
When I received my quote, I asked about how the items would be insured and the sales rep told me the items would be covered at their full value. But when the movers arrived everything changed, they handed me a contract to sign that said they would only pay me 60 cents/pound on the weight of an item, and a handed me a bill almost double my original quote. At that point, I had no choice, and they promised it would be worked out later. I had to move out, but it was a classic bait and switch.
Other lies the sales rep told me were: the company is over 7 years old (it's actually less than 1 years), (it is not). But actually I learned that in many cases moving companies re-invent themselves to hide their criminal past. Well Travel Vanlines is one those newly reinvented thugs. They dont even have a physical office in N.Y.! They are working out of the same office New Jersey with a company called Certified Relocations, and guess what, Certified are thugs re-inventing themselves too !!!! They was once called Certified Vanlines who was actually shut down for the most notorious acts against customers. Is this all legal????
When I received my quote, I was told the ETA would be 5-7 days after move out. Again, the movers changed it on move day and told me up to 14 days. I was stuck and truly violated. After I arrived in Florida and repeated calls, I find out that they had my things for two weeks and my items had not even left their facility. Three weeks after my move this is what I received:
An antique standing lamp was smashed and completed broken. Estimated value of at least $1,000. My sofa looked to be intentionally slashed across the seams and crippled on one side. My damged dryer now has electrical problems will need to be solved and the framework reconstructed. Will have to get an estimate. My bed will have to be cleaned and inspected for an estimate to repair the damage.
Original cost over $4,000. Book cases were broke and the backing damaged. I had five book cases and most were taken apart and nothing was put back together. Two coffee tables were damaged; one coffee table is split and another coffee table is not safely able to stay together. One of the coffee tables is an antique and had an estimated value of $500, the other had an estimated value of $250. I photo everything.
Their so-called claim department is just as confused as to who to bill. Thats how I learned of the 3 current different names for this company. I am in the middle of a run around. But after hiring an attorney, we now have a new direction with the department of transportation. These people have to be stopped. Buyer beware. If you ever heard of a nightmare moving company, then this it. Dont bother with Travel Vanlines, or Certified Relocation, or Certified Vanlines, or who ever they will become later. (photos attached)