11/23/2012 I drove from SC to GA and that morning I called from the hotel and stated I would be there at noon to pick it up. I arrived and it was not ready. The propane holder was not installed. The steps weren't even built. I was told the wrong size ball to bring. The hanging chains from the trailer to my blazer were too long so I shot sparks for 6 hours in the dark across states line. I had inquired prior to coming about the SC transit tag law and was told I would be provided with one, which I wasn't. The sway bar and stabilizer kit that I paid an extra $760 and waited weeks for was not installed. In fact they didn't even have it.
Prior to purchasing this cart I asked if my vehicle could pull the trailer and gave them the make and model and was assured there would be no problem. Wrong. I was unable to get over 50 mph and it was smelling of oil and apparently did damage to the motor of my blazer. I had to get rid of it and go buy a truck. I was giving no manuals for the fryer or char broiler or any equipment. I spoke with web restaurant about their tag on the front of the char broiler and even sent a picture. They stated it was a fraudulent tag and did not match their model numbers. Also the overhead range does not work.
I spoke with their mechanic on the phone and it appears they didn't bother putting wire nuts on, they just electrical taped it together. So I am going to have to hire an electrician to fix the problem. I was also told at the time of purchase that when I picked up my trailer there would be a training session on running the equipment and getting into the business of concession. I received nothing but ending up leaving in the dark having never pulled anything behind me, threw the twisty mountains. I am still not able to start work and lost my opportunity to vend at our Farmers Market because of the hood.
I have phone call records, e-mails and recipts and still they have not refunded my money, they have not provided me with support like promised and I have a bad product that is not running yet. I am very dissatisfied with this company and will not recommend them to anyone. Today is 01/13/2013