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Report: #407963

Complaint Review: CFI Trucking - Conway Truckload - Joplin Missouri

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  • Reported By: Columbia South Carolina
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  • CFI Trucking - Conway Truckload www.con-way.com/en/truckload Joplin, Missouri U.S.A.

CFI Trucking/Conway Truckload/Herb Scmidt What A Ripoff of Conway Truckload drivers? Joplin Missouri

*UPDATE Employee: Some points to consider....

*UPDATE EX-employee responds: Telling the truth

* : thanx for the heads up

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My wife and I joined Conway Truckload after 2 years of hearing from their recruiters. We had worked for Conway Now, and was very happy. Conway sold CWNow to Panther, and that's when our troubles started. We were able to take 2 week vacations with CWNow because everything was so good.

As matter of a fact we were on vacation, when our dispatcher called and told us we were sold to Panther. No warning whatsoever! That didn't work out 2 months. We went through 3 companies after that trying to find a similarly good company as CWNow.

When we finally accepted the offer to come back to Conway Truckload, we were finally back with a Conway company. Everything went really good for 10 months. We had dedicated team runs east to west. Conway paid good, and we had layover pay of $75 per day for each of us when we didn't have a load. We spent layovers in motels, paid by Conway a few night per week, and we still averaged over 4500 miles per week. The benefits were exceptional. The dispatchers for the most part were professional. Things were just as Conway Truckload recruiters had promised. Then came the buyout of CFI!

After Conway fired all their home office staff in Memphis, Tn, we were assigned to a CFI dispatcher from *ell named Jaime. She nitpicked us at every turn. President Herb Schmidt promised Conway Truckload drivers in a company conference call that everything would remain the same. We would be able to:

A. Keep our same runs
B. Keep our same pay
C. Keep the same layover situation

Herb Schmidt of CFI is a lyar! That lasted for exactly 2 months. They dropped our pay by 3 cents per mile, the miles dropped, and the long good runs went to the CFI drivers. We figured it was because they were paid 5 cents per mile less then us as a team. Although a lot of Conway drivers were quitting, we were determined that they wouldn't run us off.

Well we were wrong. It got so bad, that we couldn't take it. This was the last straw. They assigned us to a relay of a load with their drivers to be picked up in El Paso going to California. Every load was super hot, so we were always in a big hurry. When they got to the New Mexico border, as it turned out the load was overweight.

The time it took to get that straightened out cause the load to be late. They said it was their policy for the drivers who relayed a load was to weigh it and make sure the weight was right BEFORE transferring it to another team. They wrote us up for the late load!

A few weeks later, we were in the same situation, but we were accepting a load from a CFI team. Since we were written up for giving a load that was over weight (which we weighed it and the load must have shifted) we didn't worry about weighing it since it was super hot. They kept pushing us that if we didnt get it to Mexicali on time, the plant would shut down.

Sure enough, when we got to the first scale on I-8 going into California, it was overweight on the rear, and we had a flat tire. The load was late, so to be able to charge us with something, they said we should have weighed the truck when we picked it up! The exact opposite of what we were written up for weeks earlier.

After we delivered, we told them we wouldn't accept another load, unless we got another dispatcher, since other drivers were going through 2 or 3 dispatchers trying to find someone who was professional. But, instead of giving us another dispatcher. They just suggested that we quit. Which we had no choice except to do that!

To anyone thinking about going to work for CFI/Conway, think twice or three times before you do it! My prediction: CFI will eventually cause Conway to dump them, like they did when they tried the same thing with Covenant a few years ago. Well, that's some of CFI horror our story... hope it helps!

E2tfc
Columbia, South Carolina
U.S.A.

This report was posted on Ripoff Report on 01/04/2009 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cfi-trucking-conway-truckload/joplin-missouri/cfi-truckingconway-truckloadherb-scmidt-what-a-ripoff-of-conway-truckload-drivers-jopli-407963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Some points to consider....

AUTHOR: Angel - (U.S.A.)

POSTED: Saturday, January 02, 2010

I have been with Con-Way Truckload over 2 years now. I and my co-driver came aboard right at the swap over. Companies prefer to pay those with less experience than those with more experience. More experienced drivers get less miles, I have watched it happen the last 10 years. With the current economy, many companies are abusing their position. They are firing drivers at Con-Way for not reducing idle time. Problem with that scenario, they set you down at Laredo or Michigan for days at a time, they don't pay for idle-aire or a motel even though we were told in orientation that they would. They are just now getting trucks with APU's.

The older red trucks are T-900 KW with 60" sleeper. The new trucks are F/L Cascadia's with 72" sleepers and T600 KW that say studio sleepers, but if you measure, they are just 72" sleepers, and there are a few International ProStars.

They have a pet policy, but your required to pay a pet fee per pet of $300. But on top of that, they take $.01 per mile from your pay and hold it. If you make the 6.2mpg avg of the last 3 months, then you get it back on the third paycheck of month. We as a team don't have an APU, just a bunk heater. We have received our money back until November. Our idle was very low as we were on a dedicated from KC to SLC for the past 10 months and spent approx $500 per month for motels on the weekend. They said the only reason they could figure out why we did not get our money back (approx $100-120 a month per person) was that we were fueling too much! Even though Con-Way directs all their drivers to never let the tanks get less than 1/2 full in the winter and because of a 54mph transit time you only have time to fuel when you swap over. They told us that we needed to drop our speed to 55-60mph. We usually only get there with 30 min to spare. Going 55-60 mph, we would be late for every 52-54mph load. We had a fuel leak in Oct. and had to idle the truck for 64 hours in Nov. while shut down in Wyoming when the temperature was below 10 to prevent gelling as well in that time frame. They were supposed to make adjustments to our mpg, but clearly someone did not I tried to discuss the situation with them, as the route is shut down many times for winds and winter weather as well as mountains. No dice We just got out of the dedicated run due to this disagreement.

Other things you want to consider before going to Con-Way Truckload:

Positives:

Accurate and reliable pay

Usually get home on day requested

Equipment is well maintained, they usually do what we ask within reason, although we had to fight to get our drive tires changed at 4/32 on this dedicated route. Although the reticence may have been related to wanting us to get it done in Joplin, but we never went thru Joplin.

First in, first out dispatch. Decent team runs. You can call phone number and get information on your pay and board status.

They dont nit pick your logs as long as your mathematically legal. But they have recently begun to match qc to the logs by location in a general sort of way, not in nit-pick sort of way.

They have been extremely honest and expect honesty in return. They have sometimes been arrogant and condescending, they are also very polite and listen, depends on who you get I imagine.

Under the current economic downturn, solos are getting somewhere around 1500-2000 miles a week, teams are averaging 3500 including hometime. If you dont include hometime you avg around 4500 miles a week, that avg appears to be rising right now as the economy is beginning to slowly edge up, but mostly due to CWTL picking up freight lanes of companies that have gone bottom up.

You get paid once a week, which reduces your taxes.

They pay practical miles, which is usually nearly right on the money.

They pay tolls except the one in Ontario, Canada.

Paid Holidays of $60 per person, you get a safety bonus as well NE and Canada crossing pay. Canada crossing pay only applies though if your loaded.

No per diem pay! Yeah!

Negatives

They are beginning to aggressively foster a corporate attitude. I was frustrated after waffling policies concerning fuel additives and how you get reimbursed for buying them. I told the payroll lady in a normal tone of voice, I guess I will just let the GD truck freeze from now on, sheesh! My dispatcher was thinking of writing me up because she said I yelled at her! My co-driver because he was discussing the mpg problem as indicated above said that he had two complaints logged against him because two people decided he was yelling. OMG! Capital letters are the most I ever yell. We never yelled?

Layover- You have to sit 48 hours now before they will pay you a layover. Then it is only from the 3rd day on. That same rule applies to breakdowns as well. You get to sit for 2 days for free! * if you get dispatched during the layover time and it is less than 100 miles, you still get the layover though. So if you sit for 3 days whether due to no loads or breakdown, you will only earn $60 per person. But if you sit for 2.80 hrs, you wont get a layover at all.

As a team, they dispatch all runs at 45 mph unless they are Con-Way Freight loads or time sensitive loads. They are usually dispatched at 51mph, but as high as 56 mph, but the trucks only run 65.

Since Con-Way took over, they have reduced the no tolerance speed to 80, not that you really need to be going that fast, and the trucks are governed at 65.

Pet fee is $300 per pet and non-refundable. Plus they take out .01/mile and you get back if you make the 6.2 mpg as explained above.

They not only road test you, but require you to play ring around the obstacle course. Ridiculous waste of time and drivers! My friend with 7 yrs experience wanted to come back to CFI, they flunked her on the obstacle course, but she was 410 and was not able to set the mirrors before testing. She could not see anything out of the crappy T2000 KW. I hated that part, I am usually very good at courses, but I had not driven in 2.5 years when I took it, plus I had never driven a KW. I could not see anything! Your not allow to stop and get out and look either and the fish eyes on the front fenders are the bowls instead of the convex mirrors.

If you are at another Con-Way Freight Terminal or home and the truck wont start, breakdown will charge the road service call to jump the truck back to you.

This may have changed since we hired on, but the insurance did not go into effect until you had been at the company a calendar year. So if you hired on in January or February, you did not get the full insurance package for almost 2 years. They had at the time, 2 yrs ago, for the entry drivers until they were eligible for the full package some insurance that paid for emergency visits and doctor visits, but had a $10,000 cap. That may have changed since then though, so be sure to ask.

Those are a few pros and cons to help you decide whether you want to join CWTL or not. Every company has bull sh**, it is up to you to decide what pile you want to step into.

Disclaimer as required by Con-Way for any post about Con-Way: The postings on this site are my own, are not authorized by Con-way, and dont necessarily represent

Con-ways positions.

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#2

thanx for the heads up

AUTHOR: Pissedoffdriver - (USA)

POSTED: Thursday, August 27, 2009

Thank you guys for the heads up, I was thinking of going with conway from england, might have been a good spur of the moment move, but bad in the long run, Thanks again, after reading this, when i quit england, im looking for a small company, or get out of the industry.

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#1 UPDATE EX-employee responds

Telling the truth

AUTHOR: Merrill Lynn - (U.S.A.)

POSTED: Friday, January 16, 2009

I also started with Con-way Truckload 10 months ago. I have had numerous difficulties but continued to try to stick it out. I felt that over time the company would correct the issues with green/clueless dispatchers. However, when things started to go very bad with the economy, these people would hire replacement drivers before the drivers they had quit[students that get paid a whole lot less than experienced drivers] . They did this to keep every seat full and cut cost. This of course diluted what little freight there was and cut miles to 800 to 1200 per week, about 1/3 of what a driver needs to make a living. I was brought in for 'LOW FUEL MILAGE'; they have a rule of not less thatn 6.1 MPH. I had a Volvo that got 5.5 MPH. How does a raw fuel milage go from 6.5 MPH to 3.9 MPH? Easy: 1090 Paid Miles DIV by 175GAL = 6.5 MPG; however if you are deadehead home 200 miles [no pay] it becomes 1090 Div by 210 gals ] [the extra gals burned to get you home are added to the trip gals] = 5.0 and then reduce it more by any idling and oh ya a truck that only gets 5.5 MPH. I finally started putting my own money in the tank in order to get fuel mileage up. I was trying to keep my job. Turns out the company was trying to get rid of me and a whole lot more drivers. He is right ; corporate lies about getting more freight, etc.. When they get finished they will have all low paid drivers and will probably cut back even more on benefits etc. They are very proud of the fact that they haven't laid off any drivers!!! Instead they starved us out the door. Bet they sleep real good a night. Beware don't come to work for Con-way drivers.

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