My wife and I went to Orlando and decided to see the timeshare plan at Westgate. We are Canadians and decided we wanted to purchase, IF and ONLY IF they could process auto debit from our Canadian chequing account. Sale agent, his manager and closing agent all stated that it would be no problem, done for hundreds of Canadians. The purchase terms contract, signed by 2 Westgate employees and ourselves, specify 'autodebit and checking'.
A month and a half later we start getting calls from their collection services stating that they do not have the ability to process autodebits from foriegn checking accounts, and to please give thema credit card. I kidly told them that we specified autodebit from our checking account and since it was in our purchase terms contract, it was up to them to process the payments.
I was not about to fall for the 'bait and switch' that I thought they were trying to pressure us into altering the purchase terms into any other method of payment - as we had turned down all alternatives at the time as unviable for us in our longhaul career as we did, and do not have ready access to normal banking services.
The collection agents have pretyy much stated that the sales agent made a mistake in assuring us of autodebit from our foriegn checking account but none of them would even send a fax or email that describes the alleged issue they are having processing our payments as are specified in the contract.
I have sent them letters of dispute, received numerous phone calls from them at all times of day, night, weekends etc. I expect that my deposit should be returned but I think it may take a while if ever to see the deposit back.
The sales agetn either lied hoping we would switch to another payment plan or made an honset mistake, despite his 1.5 years in sales at Westgate. The closing agent (notary public) had if I remember right, 7- 10 years with Westgate and I don't understand how this 'autodebit from foreign checking accounts' got by any of them, let alone was propagated by them.
Westgate Resorts apparently never has had the ability to process auto debit from foreign checking accounts. When we talked recently to the sales agent and closing agent they seem to think we are the ONLY ones they have heard of that has this problem, and they will check into it, but they do not return our call with any information that seems to resolve the contractual dispute.
We seem to be at a stalemate and I have contacted the BBB, Florida state agency for timeshares and the real estate board in Orlando as the 'mistaken' sales agent is a licenced realtor.