Complaint Review: Char-Broil - Columbus Georgia
- Char-Broil P.O. Box 1240 Columbus, Georgia United States of America
- Phone:
- Web:
- Category: Outdoor Furniture & Equipment
Char-Broil Incomplete grill and Char-broil wants to charge me for the parts Columbus, Georgia
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I purchased a Char-Broil grill (model #463411512) on clearance. The box was still factory sealed and looks to have never been opened, tampered with or damaged. When I opened it and took an inventory of parts, I found that the hardware packet (nuts, bolts, etc.) was missing. I called Char-Broil and the sales rep would only assist me if I first registered the grill which means give out personal info, when/where I bought it, amount paid and other garbage.
When I told her the problem, she offered to SELL me the hardware packet for $19.99! The Char-broil website lists the hardware packet as available for $2.99. I feel since they made an error and did not package the grill properly to begin with, they should send me the hardware packet for free. Am I being unreasonable?
I regret buying this Char-broil grill (it will me the LAST one I ever buy and judging by the poor quality of materials used in it, I will need another one in a couple of years) and I cannot return it to the store as it was on clearance.
I strongly recommend to anyone reading this to NOT buy this brand of grill and buy one from a company that
1.) knows how to package their wares correctly and
2.) takes care of customers that are victims of their company errors.
Char-Broil does neither.
This report was posted on Ripoff Report on 06/26/2012 06:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/char-broil/columbus-georgia-31902/char-broil-incomplete-grill-and-char-broil-wants-to-charge-me-for-the-parts-columbus-geo-902934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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