Complaint Review: Char Broil - Columbus Georgia
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- Author Confirmed
- Char Broil Columbus, Georgia United States of America
- Phone: 18884307870
- Web: www.charbroil.com
- Category: Outdoor Furniture & Equipment
Char Broil New Parts on the grill and it doesn't work Columbus, Georgia
*Consumer Comment: Hard to offer help
*Consumer Comment: What doesn't work?
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Hi, my name is Susan. My husband bought me a Char-Broil grill for Mother's Day. The grill worked for about two seasons. It was purchased at Lowe's and no one in the area can fix the grill. Char broil did send me some new parts, but even my neighbor couldn't figure out how the grill works. Now, it is sitting on my deck covered up and I can not grill like I would like to. How can a product be sold in my area and can not be repaired. I even called around and still it sits. I just want my grill to work so that I can have an easier way to cook during nice days. Can you find someone, please.
Thank you,
Susan
Florissant, MO
susanleesteiniger@yahoo.com
This report was posted on Ripoff Report on 03/11/2012 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/char-broil/columbus-georgia-31902/char-broil-new-parts-on-the-grill-and-it-doesnt-work-columbus-georgia-852145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Hard to offer help
AUTHOR: Robert - (USA)
SUBMITTED: Sunday, March 11, 2012
It's hard to offer help because you didn't state what specific model grill you have. You didn't state what parts charbroil sent you. Your grill came with an owner's manual which includes exploded parts views and a complete parts list. Your husband or neighbor should be able to figure it out-it isn't that complicated.
There are two systems with grills; gas system and ignition systems. Is your problem with the gas or the ignition system? Usually a problem will be with either the gas system (regulator) or the ignition system.
I have a 4 year old "Professional Series" that I purchased at Lowes. It's been pretty good with no malfunctions whatsoever. I really like the electronic ignition system (uses one A size battery.)
#1 Consumer Comment
What doesn't work?
AUTHOR: Ken - (USA)
SUBMITTED: Sunday, March 11, 2012
What parts did Char-Broil send?
Is it just the same as before you got the new parts?
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