In August of 07 I bought a new Honda Civic Lx 4dr Sedan from a local dealership. The car was basic and came with came with four plastic stock-tire hubcaps. In November of the same year, I took my car in to the Les Schwab Tire Center to buy studded snow tires for the winter to come. I found a pair, bought them, had my tires changed. I did not think anything of it. I drove home with the extra tires in the back and stored them for the winter.
When spring came in 2008, I went down and had my regular tires put back on and when I drove off the lot, it took me a few days to realize that my tires (that came with the car) did not have hubcaps on. I had not previously paid that much attention to them, but knew that they were on the tires when I had taken the car in the very first time. I looked in my garage, thinking I may have misplaced them, and then realized that they had forgotten' to put them back on my car in November.
I went back a week later to confront the manager about the hubcap situation and he swore up and down there were no caps on the car when I brought it in, but he nodded and agreed with my situation and said he would search around and see if any had been left behind. I wasn't contacted. I went back and demanded that he find a replacement pair that fit the type originally on the car and put them on my tires. He agreed and said he found a pair in their shop' that would fit my tires perfectly-a Honda brand hubcap set-and had them put on. They were flimsier than the original plastic pair and looked ready to snap in half at the slightest bump. But, they were on, and I took good faith in this man's word that these hubcaps did in fact fit my car.
When winter came back again, I went and had the usual tire change to studs, this time making sure my el-cheapos were snug in the back, but when winter came to an end this year (2009) I had another center take them off and put the regulars back on. The mechanic who took care of my car this time refused to put them back on my car because the hubcaps the manager at Les Schwab convinced me fit were the improper ones for the wheels I had. He said that the hubcaps did not belong to my model of car OR the tires that were on it.
Les Schwab either misplaced or stole my original hubcaps and then deliberately LIED to my face on several occasions when they pawned off this set of crappy hubcaps they had laying around in the back on me. I contacted the Honda dealership I bought my car from and had an estimate printed out for replacement hubcaps. The grand total comes down to $108.52. This is the last time I deal with Les Schwab. I don't care if they replace my tires for free if I buy from them, their customer service is horrendous, their employees are careless, they don't blink twice before they use their forked tongues and they certainly don't like owning up to their own mistakes and paying for them.
East Wenatchee, Washington