Complaint Review: Charter Communication - Riverside California
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- Author Confirmed
- Charter Communication 7337 Central Ave. Riverside Ca. 92504 Riverside, California U.S.A.
- Phone: 866-499-8080
- Web:
- Category: Cable TV
CHARTER COMMUNICATIONS CHARGES EVEN WHEN YOU HAVE NO SERVICE AND CUSTOMER SERVICE SUCKS! RIVERSIDE CALIFORNIA
*UPDATE Employee: Credit Given?
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This is my letter I wrote to President/CEO after their local company is ripping me off!
November 9, 2006
To: Charter Communications
From: Dennis R. Findly
Acct number-200112076606-2020002
To whom it may concern:
I have had a problem going on 6 months now with cable TV. I have lost complete reception now for the last 3 days. I have had bad or no reception for approx. 6 months. I have called many times. I have been on hold for 30/40 min only to have it hang up on me. I couldn't even get thru to you today-busy signal for hours. I have complained in person at the Riverside office, asked for refund or free service for compensation and have been turned down by your people. I have returned my equipment and changed it out to see if that was the problem. Nope. I have had your service people come out and they said there is no problem with my connection. But they did say you have been working on the lines for a long time. So the problem has been you guys since I have been complaining. I know there are hundreds if not thousands of your customers that have had the same problems. I'm done pleading with you guys.
I want my current bill free and next months bill free. Or refund me for 2 months of the last 6 months I've already paid you. This is a simple request to resolve this without litigation.
Thank you,
Charter Communication may be in bad shape all over now that I've read some of these complaints.
I have now decided to file a complaint with the city of Riverside but would really like to get this resolved. If not a Class Action Lawsuit will do!
Dennis
riverside, California
U.S.A.
This report was posted on Ripoff Report on 11/20/2006 05:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communication/riverside-california-92504/charter-communications-charges-even-when-you-have-no-service-and-customer-service-sucks-r-221522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Credit Given?
AUTHOR: Barby - (U.S.A.)
SUBMITTED: Monday, June 25, 2007
I do believe the requested credit was applied to this customers account. I don't know if the services issues he experienced were resolved though, and can only hope they were.
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