Charter Communications, Melanie Committed Credit Card Fraud Asheville, Or The 1-866-407-6264 Nationwide

Go immediately to your local police and file charges.

Do not waste your time calling charter customer service.

What so many of you do not understand is that charter deliberately steals from you, it's not a mistake, it's intentional.

Charter will rip you off, that's an established fact.

When charter tells you that some issue will be corrected, don't hold your breath.
I can testify that after calling charter 60 times about the same issues, they remained uncorrected.

You're dealing with con artists.

Hello Sarah,

My name is Eric Ketzer, and I am a Manager with Charter Communications. I have read through your post. Without a proper investigation I am not totally sure what occurred and what we could have done to prevent this. I am very sorry we were unable to assist you to your satisfaction. I understand at this point you are disconnecting your services with us, but I would still like to extend an offer to help you get this resolved.

Please e-mail me at Umatter2Charter@chartercom.com, and we will make sure all your concerns are addressed. In the subject line, please include my name, your name, and this site.

Thanks for your time, Eric

Hello Sarah,

My name is Eric Ketzer, and I am a Manager with Charter Communications. I have read through your post. Without a proper investigation I am not totally sure what occurred and what we could have done to prevent this. I am very sorry we were unable to assist you to your satisfaction. I understand at this point you are disconnecting your services with us, but I would still like to extend an offer to help you get this resolved.

Please e-mail me at Umatter2Charter@chartercom.com, and we will make sure all your concerns are addressed. In the subject line, please include my name, your name, and this site.

Thanks for your time, Eric

"I am bringing in my cable box tomorrow and switching to Direct TV"

You're going to love their customer service. Sorry, just being a bit sarcastic. As a public service, I'll recommend that you go to the little box at the top right of this screen, type in "direct tv" and kick back for a few hours of reading. Then type in their real name "directv" and you'll get a few more hours of reading pleasure.

The basic problem here is that you let the cable company have free access to your checking account. Allowing any company to do that is just asking for trouble. Just pay them by check or credit card every month. The convenience of not having to remember to pay the bill is totally offset when some company's lame brained accounting department runs amok in your checking account.

This goes double for DirecTV. I have personal experience with the inability of their customer service reps to correct even a simple mistake on their part.