My Father-in-law has had Charter cable for over 20 years.We received an offer in the mail from Charter Communications,of a package including cable,internet,and home phone for $109.97 a month. Our bill has always been $88.81,and needing internet service,this seemed like a great offer."Seemed" being the operative word here.
My Father-in-law is bedridden and cannot talk on the phone because he has trouble hearing.When I called to change the existing service,and add the internet and phone,they asked for the account number,name on the account,and the last four digits of the social security number on the account which i provided.The man i was speaking with never asked if i was on the account,or to speak with my Father-in-law,as he was obviously just eager to "sell" something.
On August 11th 2012,two techs arrived at our home,and basically threw all of the equipment into a jumbled mess underneath our living room television,I asked about a wireless modem for my computer,and was told that Charter did not offer that,and to purchase one at Walmart. [continued below]....
..... He also told me that he did not work for Charter....?????
I called Charter to inquire about this,and the lady i spoke with was very nice and explained that Charter used to offer a wireless modem but charged $10.00 a month,and they discontinued that service,but at any rate it would be cheaper to buy my own.While i was on the phone she offered to install HBO and CINEMAX for $5.00 a month extra,(once again never asking my name or if i was on the account,just the last 4 digits of the social.)And i agreed.
When the bill came it was $204.25,and I called to find out why. I was told that they could not speak to me about the account because i am not authorized to make any changes.My Husband told me to tell them to come and remove all of the equipment and restore the previous service,and they refused,because HE is not on the account.
Now,we have been taking care of my Father-in-laws bills for the past 7 years.We pay them.And they have been gladly accepting OUR money for that period of time,and gladly allowed me to ADD services without his authorization,but suddenly when i was dissatisfied with the service and the bill,they could not even discuss the bill with me,because i am not on his account.
So now i am stuck with a bill that is $90.00 over what they promised and no way to resolve it, and i now understand why when i typed in Charter Rip Offs it brought me automatically to this page.