I am a former employee of Charter Communications. I worked for them for over two years at the Fond Du Lac Call Center in Fond Du Lac Wi. I am not a disgruntled employee, but feel the need that somebody needs to know how not only the customer service is rather poor, but how badly not only the customer is treated, but so are the employees of the company. Please know that when you call the company about a problem or issue it has to be handled in 7.5 minutes or less. Or, like myself you will find yourself looking for another job. The only reasion I stayed with Charter for the two plus years I did stay there was for the customer, not the company, the company is only interested in profit and getting what they can get out of the consumer and that is all, this is my personal opinion. Prior to my termination from the company I was told by my supervisor that my ethics and service standards were too high for me to work there. "Take the call and get rid of it A.S.A.P." This a direct quote from my supervisor Casey. During my two year plus tenure there the game plan would change every two to three months regarding how the customer was to be handled. Two employees, one which was a former supervisor of mine died working there. I, myself, almost died from a suicide attempt when they fired me. I was fired not for not doing my job but for taking too long to handle the calls. As well it was also for my disability degenerative disk disease, gotta keep those health care costs low so I was a liability to the company. Time to kick him out the door if you know what I mean. Tomorrow I have to go in for cardiac surgery due to the stress and unrealistic standards they impose on the employee. I have also seen several shrinks in the Fond Du Lac area with regard to the issues of stress and stress management at Charter and none of them have had any thing good to say about the company. Yes they may pay well, but consider this before working for them, is it worth your health, or your life? As for the custmers I have served over the time I have been there, with my calls averaging 16 mins. or so. I love you all, I will miss working with you, and I wish you the very best.
Fond Du Lac, Wisconsin