• Report: #1164350
Complaint Review:

Charter Communications

  • Submitted: Wed, July 23, 2014
  • Updated: Wed, July 23, 2014

  • Reported By: Vicky Lee — Louisville Kentucky
Charter Communications
Ormsby Park Place Louisville, Kentucky USA

Working at Charter Communications deadly,uncompassionate,dishonest,crooks,unethical,psychopaths,liars Louisville Kentucky

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When I was working at Charter Communications, it was a 7 story all-glass building here in Louisville, KY - very pretty and was built in 2000. When the fire alarms went off, we were not always permitted to leave the phones, and could generally only do so if a Supervisor told us we could leave. It was tough to find a Sup on weekends, though. Sometimes they evacuated us outside, sometimes they didn't. They never told us the reasons for all the alarms, although a very nice young firefighter who I spoke with said it was a faulty sprinkler system, which never went off. Ever. Except once, and as I understand it, that was the last time. But they did cover the computers, which was good because they were Dells, after all.. [continued below]....



There was no order to the evacuations, and panicked kids - mostly high school graduates and some that didn't even graduate, scared to death saying it was chaos. Some just sat on the curb and smoked cigarettes because they became desensitized and traumatized. Myself, I needed to prove I could return to work and not let everyone down.


When the fire alarms went off we were not permitted to use the elevator.


I was lucky because of a hearing deficit for which I was required to provide documentation, I was permitted to sit where I chose. So it was on the 3rd floor by a window, with a grass lawn below. I figured I could survive that jump as tough as I have learned to be. I sized up the quality of the panes and figured I could toss my chair through the window. Maybe the firefighters would have one of those things on TV they catch people with. But as I said, they stopped coming after a while and I also happened to choose a seat where they drove up front and I could see when they were there.


There was a young woman on the floor above me in a wheelchair. I prayed for my safety and the safety of my friends, and of course my cats and family, but most especially those above me who could not walk down those stairs.


Tornadoes - we have them down here in Kentucky. Lots of em. When the tornado sirens would go off, sometimes we were permitted to leave, sometimes we weren't. Sometimes they evacuated us to the basement, sometimes they didn't. The first time it happened I just left and drove home, thinking that my chances of survival were greater meeting a tornado on the Gene Snyder freeway than in that building, and on the Gene Snyder, if you''re doing 80 you need to be in the slow lane. I was penalized for leaving that night. But there was a 100' high crane boom eye-to-eye with me a couple hundred yards away outside, and that thing waved in the wind like the World Trade Center used to


You learned quickly to ignore the strobes and the sirens. Charter did, after all, want a genuine focus on the customer, and I always tried to be loyal to whomever signed my paychecks - I finally received my final commission check from April 2007 last week. It wasn't easy.


Funniest thing - on the rare occasion we were evacuated, I happened to be in the lunch room having my dinner by myself. Since that was a frequent occurrence I just stayed in my own little world reading the paper. I didn't realize until I'd gotten back upstairs they had been evacuated to the basement and let back up again, and those strobes were kind of like elevator music to us after a while, except those who suffered epileptic seizures.


No one even knew I was missing, and no one checked the lunch rooms. Whatever.


So we prayed for ourselves, our friends and our familes, but maybe we should have been praying for Charter's customers since they still have to deal with them.


People used to smoke upstairs. I did bring it to management's attention. Didn't stop it though. Thats ripe.


Funny too because now I work for an excellent company whose actions are consistent with their exposed Mission Statement, and when they test their alarms I do not even notice it. Just like a Veteran, some sounds you know to listen for and some you learn to tune out.


Being from the state I was (NJ), I was well familiar with corruption. Having had an honest Fire Chief for a significant other for a good number of years, I was also quite attuned to fire safety, having heard the horror stories of trapped buddies who burned to death, and what it was like on 9/11. I actually have not watched TV since that date. Having been a municipal inspector I was also quite attuned to what constituted an honest inspector and what didn't. Funny that the country jokes about corruption in New Jersey. But most New Jersey buildings are safe now to the best of my knowledge.


The firefighters near Charter, after all, had to follow orders, as did we, or we would lose our jobs because those that spoke out were quickly terminated (fired).


This particular call center in Kentucky employs close to 800 kids to the best of my knowledge - they are after all, entry level positions. Do you really understand why your telephone support is outsourced? India has safety standards for buildings such as this. I don't see any around here, but hey, maybe that's just me.


So what have we learned since 9/11? Not much, in my opinion. Except how to ignore even more than we did before.



Building Characteristics

Type GENOFF : General Office

Year Built 2000

Element Detail

Exterior Wall

Roofing Structure 1


Condition EX

Bldg Type General Office:001

Stories 7

Full Bathrooms

Half Bathrooms


10300 Ormsby Park Pl


Parcel ID 320800200000

LRSN 1015123

Assessed Value $16,350,170

Acres 10.19


Old District 21

Property Class 445 Com Office

Deed Book/Page

Fire District Lyndon

School District Jefferson County

Neighborhood 80 / COMMERCIAL


Satellite City Lyndon

Sheriff's Tax Info View Tax Information


Land Value Improvements Value Assessed Value

$3,568,250 $12,781,920 $16,350,170


Area Type Gross Area Finished Area

Main Unit 153,100



Exemption Date Land Improvements Total Reason

None 09/28/2005 $3,568,250 $12,781,920 $16,350,170 R

None 02/14/2001 $299,440 $14,896,700 $15,196,140 R

This report was posted on Ripoff Report on 07/23/2014 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/reports/charter-communications/louisville-kentucky-40299/working-at-charter-communications-deadlyuncompassionatedishonestcrooksunethicalpsych-1164350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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