Complaint Review: Charter Communications
- Charter Communications
- Category: Questionable Activities
First, let me preface my experience with some background. I have been employed with Charter since 2008, after coming off of active duty service in the military. While I have come across many customers who have had legitimate issues, I believed, for the most part, that these issues were not deliberate but were genuine mistakes. I strove mightily to do everything within my power to resolve issues. I worked with, and for, people who (for the most part) genuinely cared about doing right by the customers. I progressed through the ranks and became a salary employee, in charge of field employees and charged with working directly with customers. I thoroughly enjoyed this. I defended Charter at nearly every turn. I realize, the company is not perfect (no company especially of this size is) but for the most part, I was suckered into believing that the company did care about the customer.
Last summer, I re-entered the National Guard and within a few months, I was ordered to active duty for a period of about 8 months. I just met with them today, in regards to preparing for my return next month. I was promptly informed that I was being re-assigned to an office a significant distance further away from my home then the office I previously worked at, and my work hours were adjusted to the late shift. In addition to this retaliation, the office I am assigned to now has a notoriously bad record at meeting performance goals. As a supervisor, I do not meet my performance goals unless the team meets theirs. Failure to do so results in termination after a 6 month improvement plan. So this is my reward for serving my unit...oh but wait, it is not over. I am due to have a child shortly after I return to work. Since I have been on leave, I have no protection under FMLA. I did not concern myself with this, as I had erroneously believed I worked for good people. I had sick time and some vacation time and I planned to take a week. While I can't be prevented from using sick time, I can have my vacation denied. And that is exactly what happened.
They toed a very fine legal line, and are only barely (and perhaps maybe not at all) on the legal side of it. As we know, employers can't retaliate against National Guard members for being called to active service. But, as I learned, they can treat you like a customer. I now know that the customers are not exaggerating, are not having a "one-off" experience. The upside, I can now say to a customer, I know how you feel. Charter has treated me like a customer. I know."
This report was posted on Ripoff Report on 03/05/2014 07:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/charter-communications/nationwide/charter-communications-retaliation-against-national-guard-employee-nationwide-1128610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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