Charter Communications ripoff Reno Nevada

Charter cable covers many states in teh U.S. Across the board, they seem to offer shady service and inconsistent business practices. My internet was out on many occasions, and I was told that I would be charged for a service call (by one rep) and other reps said no charge, but it was at least 6 weeks to come out to the house. Long story short, I re wired my house and it worked for a while longer.

Now, I've moved out of that house, it's been four months, and Charter is sending collectors to my (previous) address to collect on payment or disconnect. I've spoken to them on several occasions, in July I said I wanted to cancel my service, they said they cannot do this, I must return my modem and then the disconnect would be automatic.

it's been 4 months and I've jumped through their hoops, and I "Owe" 4 months worth of internet now. I guess they will have to submit to me to collections.

John
Reno, Nevada
U.S.A.