Report: #1056677

Complaint Review: Charter Communications

  • Submitted: Wed, June 05, 2013
  • Updated: Wed, June 05, 2013
  • Reported By: Ovill001 — Riverside California
  • Charter Communications
    7337 Central Ave
    Riverside, California

Charter Communications False OnDemand Charges Riverside California

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I noticed an extra $172 on this month's Charter bill in "private title" charges. I went to the local Charter office to dispute the charges. The lady I spoke to said there was nothing they could do because "someone" had to have ordered them. I'm the only one in the household that knows the security pin, and I sure as heck didn't order anything. The times on the supposed orders are all wonky, and often when no one was even at home, or when I know for sure something else was being watched at that time.

The lady said a lot of people come in and complain about the same thing all the time, and I've found multiple cases online of people reporting the same thing, but somehow all of these people are just mistaken or lying? I had them block On Demand and PPV purchases from being made in the future, but it's too late, the damage has been done.

If you read the small print on the bill in the On Demand/PPV section it states "Charter will not issue a credit for the following. 1) Unauthorized use, 2) ordering a PPV event or movie which you are not present to view, 3) Failure to report a reception problem that occurs during the ordered movie or event, or 4) Failure to report non-delivery of an ordered movie or event." Section 1 practically gives Charter free rein to fraudulently bill whoever they want, whenever they want, and this suspicious behavior needs to be investigated.

In 2009 it was said that Charter Communications had an estimated 5.1 million subscribers (the most recent figure I could find). If they pulled this fraudulent billing scam on a mere "negligible" .01% of their subscribers over time, throughout the country, at $100 a pop, they would make an extra $5.1 million.

The patterns from other people's reports are far too similar to be isolated incidents, or cases of lying, and I wish more people would come forward. It's this sort of complacency from customers that feel they can't do anything about it, and have to pay up without a fight, that lets this sort of behavior continue. I've had enough.

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